Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brooke Smith

Mascot,Australia

Summary

I am currently studying Certificate IV in Work Health and Safety at TAFE NSW and am on the Safety Committee.

Overview

20
20
years of professional experience
1
1
Certification

Work History

FM Administrator

UNSW
11.2023 - Current
  • Provide effective day-to-day administrative support within Estate Management to ensure all services are provided efficiently to meet the operating needs of Facilities Management.
  • The Facilities Management Administrator works within the Building Management and Maintenance team, managing the service dockets, invoices and work requests process for Facilities Management building maintenance works.
  • This involves work requests being reviewed, processed, closed and invoiced to Facilities Management, and their respective purchase orders being raised and the associated coordination between Service Providers, UNSW staff and other relevant stakeholders, keeping the dockets, work requests & invoices moving.
  • Specific accountabilities for this role include: Provide high level administrative support to Estate Management/Building Maintenance and other nominated teams across Facilities Management and maintaining the Asbestos Register.
  • Act as the first point of contact for internal and external stakeholders, and contractors maintaining effective channels of communication, analysing requests and correspondence to prioritise as well as urgent and often sensitive matters.

Operational Support Officer and Relief Trades Supervisor

Waverley Council
10.2022 - 11.2023
  • Provide efficient and effective operational support and customer service to the Assets and Operations department and the residents of Waverley municipality including:
  • Provide feedback to sub-program managers on any obstacles in following the sub-programs processes and procedures.
  • Producing monthly reports to the Executive Manager.
  • Ensure all relevant information is accurately entered and maintained in relation to the operation of road/footpath and construction maintenance.
  • Ensure the efficiency, effectiveness, timeliness, and quality of the sub-program’s operations by providing support to its members in the use of Council’s systems and software.
  • Responsibility for the administration of utility restoration processes including invoicing and producing financial reports and raising purchase orders.
  • Support the sub-program staff in the use of Council’s Finance 1 system in the production of purchase orders and month end statistical reports.
  • Record and report sewer chokes and manage relevant correspondence.
  • Support the Alexandria Facility Operations Officer in the day-to-day operations of the facility including providing, and managing when required, security access to the facility and key safe.
  • Provide quality customer service by evaluating customer needs and determining the best course of action consistent with Council’s policies and procedures.
  • Ensure all customer requests are dealt with efficiently and are accurately recorded on the Merit Customer Relationship Management system in accordance with Council’s Service Standards.
  • Manage incoming and outgoing mail for the sub-program.
  • Monitor and order office supplies for the sub program.
  • Promote Council’s Values, Vision and Mission including representing Council and employing best practice customer service in all activities.
  • Acting in the Trades Supervisor role when the Trades Supervisor is on leave which included: supervising staff, attending site meetings, updating the Chemical Register and risk assessments.

School Administration Officer

Randwick Girls High School
03.2019 - 10.2022
  • Undertake a wide range of administrative duties to facilitate student learning, school routines and classroom activities including:
  • Word processing, managing emails and other correspondence.
  • Maintaining school and computerised records using Sentral, Office works and ERN.
  • Process student enrolments.
  • Respond to and assist with enquiries from students, parents, staff, and the community.
  • Maintain records and enter financial data into computer systems and prepare financial records and reports for review and authorisation.
  • Assist staff with the preparation of school documents, internal and external publications and learning materials using computer applications and other office equipment.
  • Operate and ensure the upkeep of office and/or classroom equipment and machinery.
  • Prepare and process financial transactions within established routines, methods and procedures including assisting with year-end processing and the processing of casual staff time sheets.
  • Provide administrative support to executive staff and school committees, including arranging appointments, meetings, and venues; taking and distributing minutes; as well as drafting confidential and general correspondence.
  • Arrange quotes for the purchase, maintenance, and disposal of school equipment.
  • Maintaining inventories, ordering, stocktaking, raising purchase orders and paying invoices.
  • Undertake the provision of first aid and administration of medications for students as required.
  • Provide care and support for sick or distressed students.
  • Managing lost property and clothing pools.
  • Other related duties as directed from time to time: Assisting in the Library, returning books, using Oliver software, assisting students with the computers and printers.
  • Assisting the Science department, creating purchase orders, cleaning equipment, setting up Science experiments for the classes.

Stevedore

DP World
08.2018 - 07.2021
  • Transporting shipping containers from the vessels to the grids by driving internal vehicle tugs, lashing containers onto the vessels by securing them with 3-metre-high lashing poles.
  • Driving and operating a forklift – Forklift Licence obtained.

Supported Employee Services Coordinator

Windgap Foundation
02.2017 - 08.2018
  • Provide support to people with a disability to live a fulfilling life by:
  • Assist with services including Support Coordination, Plan Management, Supported Independent Living, Daily Living tasks and Social and Community participation.
  • Provide support to participants and their families to plan and navigate through the NDIS framework with a goal of reaching their individual Person-Centred plans.
  • Supervise a dedicated team of Community Support Workers.
  • Manage performance and development of support staff through ongoing coaching, mentoring and performance reviews.
  • Induction of new team members including compliance with on boarding procedures, WH&S and compliance.
  • Administration.
  • Report writing to assist with support coordinator to ensure that our services meet the client’s needs.
  • Liaising with Windgap’s direct services to discuss support options, developing quotes for support services and completion of service agreements.
  • Assisting with the review of existing plans and resolving points of crisis.
  • Meeting with participants and/ or their families to provide support in preparation for meetings with NDIA.
  • Ensuring that the funding in the Service Agreement is being spent as agreed.
  • Maintaining and updating records across Windgap’s various IT systems.
  • Attending workshops and forums to maintain current understanding of the NDIS and being proactive developing networking opportunities within the community.
  • Financial management, budget and petty cash.
  • Effective workforce planning and rostering of staff.
  • Liaise and work cooperatively with a range of stakeholders including families, group homes, case managers and allied health specialists.
  • Participating in the On-Call roster.
  • Submit monthly reports.
  • Ensuring that all activities are carried out in a manner consistent with Windgap's values and mission.
  • Ongoing training and professional development in medical needs, epilepsy management, restrictive practice, person centered practice and mental health workshops.
  • Comprehensive knowledge and understanding of a range of disabilities and medical conditions that may impact on peoples living skills.
  • Maintaining a high degree of confidentiality, discretion and diplomacy while working with people with challenging behaviours both centres based and within the community.
  • Support and conduct myself in accordance with the organizations Policy, Procedures and Values.
  • Excellent communication skills, both written and oral with the ability to coach and motivate a team.
  • Building strong relationships with clients with a disability by providing reassurance, building trust and demonstrated ability to work well within a team.
  • Effective decision-making assisting in solving complex problems.
  • Highly developed skills and understanding of Microsoft and organizational software platforms including; Microsoft Excel, Word, PowerPoint and Outlook.
  • Thorough knowledge and experience with WH&S procedures Supporting staff and providing assistance on correct procedures enabling the team to perform at their highest level.

Airport Movement Co-ordinator

Virgin Australia Airlines
03.2010 - 02.2017
  • Being the main contact for emergency medical calls and organising an ambulance for inbound aircrafts as well as the airport.
  • Communications i.e. operational changes/emergency calls /Flight crew via ground to air radio, hand held radio and refueller communication radio and telephone.
  • Point of contact regarding schedule, current and future as well as live updates.
  • Coordinating on time departures.
  • Responsible for daily shift reporting and delay coding.
  • Maintaining and Building relationships with stakeholders.
  • Ensuring fuel requirements are implemented in Amadeus system.
  • Coordinating aircraft parking bays.
  • Supervising and supporting the Airport Control team of approximately 10 staff.
  • Ensuring adequate shift coverage for the next day of operation.
  • Point of contact with all internal and external managers for operational updates.
  • Reviewing safety and security reports and ensure that all relevant information is obtained and recorded by direct data entry into the computer.
  • Overlooking Operation and ensuring fluid aircraft movement.
  • Entering confidential information into the Significant Events Register and knowledge of how and when to complete a file note.
  • Refer difficult calls to the Airport Control Centre Manager immediately for advice and/or resolution.
  • Maintain an operational log, recording relevant details of incidents and actions during the shift using computerised/manual records as required, in accordance with Virgin Australia’s policies and procedures.
  • Assisting internal stakeholders by my ability to remain calm and think logically during stressful situations and have the knowledge to take control of these situations using words and phrases consistent with professional compassionate communication.
  • Receive and act upon requests for an ambulance/emergency service by means other than telephone including facsimile and two-way radio.
  • Assisting a mother give birth at the Airport and applying First Aid.
  • Multi-tasking by taking emergency calls by three different radios and phone often at the same time.
  • Ongoing involvement in the formal sign-off process of trainee Airport Control staff, including assessment against comprehensive skills-based criteria.
  • Demonstrated high quality of customer service and professionalism while working both individual and as a team member in a critical environment.

Long Haul Cabin Crew

V Australia Airlines
07.2010 - 03.2010
  • To provide the highest degree of onboard service and guest care in line with V Australia’s service promise and brand values while ensuring all safety and service procedures are followed.
  • To carry out safety and security checks on board and to ensure that the flight safety regulations are carried out throughout the flight in accordance with the B7 (Crew Safety and Equipment) manual and regulatory/ legislative procedures.
  • My duties also included securing the cabin for take-off and landing and to maintain flight safety regulations throughout the flight.
  • To report any defects or deficiencies to the business.
  • Ensure aircraft cabin is secure to operate. I am compliant with CASA and company procedures.
  • Applying First Aid to passengers suffering a medical emergency mid flight.
  • Remaining calm during emergencies or turbulence by reassuring and calming passengers who were afraid of flying.
  • Participate in auditing processes to assist in identifying training needs and use outcomes to maintain competencies.
  • Remaining conversant with all Standard Operating Procedures, shift briefings before every flight and other notices as issued from time to time.
  • Ability to work independently and as a team member in a time critical environment.

Guest Services/Ground Crew

Virgin Blue Airlines
10.2005 - 06.2009
  • My initial employment required me to check in guests, board flights, use conflict resolution skills with guests and liaising with Pilots, Cabin Crew, Engineers and Virgin Operations as well as assisting special needs guests.
  • I was a buddy trainer where I would perform tasks which included coaching and developing staff, dispute and conflict resolution.
  • I also did relief supervisor work in ‘The Lounge and Baggage Blues.

Education

J.J Cahill Memorial High School
Mascot, NSW
2000

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Operations management
  • Budget development
  • Stakeholder relations
  • Business development
  • Financial reporting
  • Client communication
  • Stakeholder engagement
  • Reporting and documentation
  • Budget management
  • Problem-solving
  • Conflict resolution
  • Team collaboration
  • Worksite safety

Accomplishments

I successfully sourced a contract with Hoyts while working at Windgap Foundation for my supported employees to pack gift boxes for the ‘Girls Night Out’ events. This video was played at every Hoyts Cinema Girls Night Out event around Australia. The video can be viewed via this link: https://youtu.be/nXIvkiPqT1I?si=6jP22aTcBn2A7bS6

Certification

Statement of Attainment in Leadership with TAFE NSW

Timeline

FM Administrator

UNSW
11.2023 - Current

Operational Support Officer and Relief Trades Supervisor

Waverley Council
10.2022 - 11.2023

School Administration Officer

Randwick Girls High School
03.2019 - 10.2022

Stevedore

DP World
08.2018 - 07.2021

Supported Employee Services Coordinator

Windgap Foundation
02.2017 - 08.2018

Long Haul Cabin Crew

V Australia Airlines
07.2010 - 03.2010

Airport Movement Co-ordinator

Virgin Australia Airlines
03.2010 - 02.2017

Guest Services/Ground Crew

Virgin Blue Airlines
10.2005 - 06.2009

J.J Cahill Memorial High School

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Brooke Smith