Brooke Smith
Ballarat,VIC
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
3
3
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Ballarat show
Ballarat, VIC
11.2022 - 11.2024
- Assisted customers with inquiries and provided information about products.
- Processed cash and card transactions efficiently at checkout.
- Maintained cleanliness and organization of the cashier area during shifts.
- Monitored inventory levels and restocked supplies as needed throughout the event.
- Educated customers on promotions and special offers available at the show.
- Ensured compliance with cash handling procedures and security protocols consistently.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Waitress Trainee
The smoke pit bbq
Thomastown, Vic
01.2022 - 07.2023
- Took customer orders accurately and communicated special requests to the kitchen.
- Served food and beverages promptly while ensuring excellent presentation standards.
- Assisted in maintaining cleanliness and organization of the dining area throughout shifts.
- Collaborated with team members to streamline service during busy periods effectively.
- Processed cash and credit transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns with a positive attitude and effective communication.
- Provided excellent customer service during meal times.
- Greeted customers and provided menus.
- Maintained a professional attitude while working in a fast-paced environment.
Kitchen Assistant/Dishwasher
Country Casserole
Ballarat, Vic
04.2022 - 07.2022
- Prepared ingredients for daily menu items and special requests.
- Maintained cleanliness and organization in kitchen and storage areas.
- Assisted chefs with food preparation and cooking tasks during peak hours.
- Collaborated with team members to ensure timely service during busy shifts.
- Followed food safety guidelines to prevent cross-contamination and ensure hygiene.
- Restocked supplies and ingredients to support uninterrupted kitchen operations.
Food Service Worker
Mid summer tour
Ballarat, Vic
03.2022 - 03.2022
- Prepared and served food to customers at outdoor events.
- Maintained cleanliness of food preparation areas and dining spaces.
- Assisted in inventory management by restocking supplies regularly.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure smooth service flow.
- Followed health and safety regulations for food handling practices.
Education
Year 11 Vcal
Melbourne , VICSkills
- Cash handling
- Problem solving
- Inventory management
- time management
- Teamwork
Certification
- RSA
References
References available upon request.
Timeline
Customer Service Cashier
Ballarat show
11.2022 - 11.2024
Kitchen Assistant/Dishwasher
Country Casserole
04.2022 - 07.2022
Food Service Worker
Mid summer tour
03.2022 - 03.2022
Waitress Trainee
The smoke pit bbq
01.2022 - 07.2023
Year 11 Vcal