- Horse Showing
- Horse Training
- Reading
Brooke Southwell
Quorrobolong,NSW
Summary
I am professional yet approachable with a strong background in Veterinary management, adept at optimizing practice operations and improving patient care. I demonstrate a keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. I am recognised for effective communication, leadership, and problem-solving abilities with attention to detail.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Practice Manager
Mobile Vet Newcastle/Mobile Vet Central Coast
06.1998 - Current
- Involved from business conception to current. Played a key role in establishing the very successful business it is today.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Develop strong relationships with patient owners, ensuring a high level of care and satisfaction throughout their experience.
- Manage daily practice operations to optimize appointment scheduling, patient record management and billing functions.
- Facilitate communication between staff members, fostering a collaborative work environment that improves overall team performance.
- Address and remedy all patient or team member issues.
- Complete accounting, budgeting, and financial reporting.
- Accounts payable.
- Accounts receivable.
- Manage hospital budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Create and implement organizational policies and procedures.
- Create and implement current WHS policies and procedures.
- Personal Assistant to Director.
- Accurately type histories and reports.
- Debt collection.
- Process banking.
- Complete and submit insurance claims.
- Provide nursing care to patients.
- Stock ordering and inventory control.
- Develop comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Conduct regular staff training sessions to ensure high levels of patient service and care.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provide grief support to clients.
Veterinary Nurse and Animal Care Teacher
TAFE NSW - Kurri Kurri
02.2009 - 11.2011
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Delivered face-to-face and facilitate practical learning.
- Provided appropriate variety and flexibility in educational practice.
- Undertake assessment and evaluation of learning outcomes.
- Maintained and developed professional relevance and expertise in education and technical disciplines.
- Contributed to decision making that affects the learning environment.
- Liased with local industry, other educational providers and the community to ensure that education and training are relevant and responsive to needs.
- Complied with appropriate legislative requirements, organisational policies and promoting the principles of occupational health and safety, ethical practice and equal opportunity in a culturally diverse society.
- Participated in the development and implementation of course improvements.
Senior Veterinary Nurse
Goddard Veterinary Group
10.2002 - 10.2003
- Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
- Collaborated with veterinarians to create individualized treatment plans tailored to each patient's needs and condition.
- Maintained detailed medical records accurately documenting each patient's health history, diagnoses made during appointments along with treatments administered.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
- Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
- Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners
- Implemented safety protocols within the clinic environment to ensure the well-being of patients, staff members, and visitors alike.
- Handled complex medical cases effectively, applying advanced nursing skills and critical thinking abilities.
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anaesthesia for surgical procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and prepared specimens for laboratory testing.
- Performed faecal examinations, urinalysis and bloodwork.
- Performed dental cleanings using ultrasonic scaler.
- Provided exceptional emergency care to critically ill or injured patients, stabilizing their condition until further treatment could be administered.
Education
Certificate IV Veterinary Nursing
TAFE NSW
NSW11-2009
Certificate IV Training And Assessment
TAFE NSW
NSW11-2009
Certificate IV Office Management & Administration
Business College
Newcastle, NSW01-1998
Skills
- Office management
- Patient Care Management
- Staff management
- Policy implementation
- Compassionate care
- Records management
- Advanced nursing duties
- Policy and procedure development
- Pharmacy inventory management
- Accounts receivable/payable
- Payroll Management
- Surgical assistance
- Assessment and evaluation
- Payroll administration
- Typing at 89 WPM with 98% accuracy
- New hire training
- Staff development
- Budget oversight
- Effective client communication
- Proactive problem-solving
Certification
- Certificate IV Veterinary Nursing - TAFE NSW
- Certificate IV Training and Assessment - TAFE NSW
- Certificate IV Office Management & Administration - Business College NSW
Interests
Timeline
Veterinary Nurse and Animal Care Teacher
TAFE NSW - Kurri Kurri
02.2009 - 11.2011
Senior Veterinary Nurse
Goddard Veterinary Group
10.2002 - 10.2003
Practice Manager
Mobile Vet Newcastle/Mobile Vet Central Coast
06.1998 - Current
- Certificate IV Veterinary Nursing - TAFE NSW
- Certificate IV Training and Assessment - TAFE NSW
- Certificate IV Office Management & Administration - Business College NSW
Certificate IV Veterinary Nursing
TAFE NSW
Certificate IV Training And Assessment
TAFE NSW
Certificate IV Office Management & Administration
Business College
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