BROOKE STODDART
Sandgate
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sea World Resort
09.2023 - 09.2023
- Company Overview: Hotel School Program
- Which included housekeeping, concierge, serving many customers, food and beverage services, kitchen handling
- Skills developed: Attention to detail, time management, active listening skills
- Hotel School Program
Café Phillies on Beerburrum
08.2023 - 09.2023
- While completing the required hours for my Cert II in Hospitality, I worked at Café Phillis, during 3 shifts I served customers coffee and food, along with cleaning and preparation work
- This helped me to improve my customer service, time management, and organisation skills
BSHS Catering
01.2022 - 01.2023
- On event nights such as dance nights and performances, I worked with a team of fellow Cert II in Hospitality students to cook and serve meals to audiences of over 200 people
- Through these events I built confidence, customer service, and communication skills
Crew Member
McDonald's
06.2024 - 03.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Year 12 Graduate -
Beerwah state high School
11.2023
Skills
- Great listener
- Quick learner
- Respectful to customers
- Team member
- Confident in a safe working place
- Ability to work under pressure
- Attention to detail
- Independent
- Excellent time management
- Cash handling
- Clear communication
- Multitasking and organization
- Flexible schedule
Personal Information
Date of Birth: 08/19/05
Certification
FNS10120 - Certificate I In Basic Financial Literacy.
FSK0119 - Certificate II in Skills For Work and Vocational Pathways.
BSB20120 - Certificate II In Workplace Skills.
SIT20316 - Certificate III In Hospitality.
Timeline
Crew Member
McDonald's
06.2024 - 03.2025
Sea World Resort
09.2023 - 09.2023
Café Phillies on Beerburrum
08.2023 - 09.2023
BSHS Catering
01.2022 - 01.2023
Year 12 Graduate -
Beerwah state high School
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