Brooke Stone
Summary
Passionate and results-driven retail professional with over 8 years of experience in luxury fashion and premium sales environments. Skilled in delivering exceptional client experiences, achieving sales targets, and maintaining the highest standards of presentation. Known for strong communication, a meticulous eye for detail, and the ability to thrive in fast-paced, high-end retail settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
The Upside
01.2017 - 2020
- Oversaw daily operations including team KPI tracking, stock control, and budget allocation.
- Executed visual merchandising and store layout updates aligned with brand standards.
- Provided training and leadership to team members to ensure elevated customer service.
Retail Assistant
Aje.
01.2016
- Delivered high-quality service, building rapport with clients in a fast-paced boutique setting.
- Handled POS operations, returns, and daily banking.
- Assisted with visual merchandising and stock replenishment.
Hostess
Bondi Icebergs
01.2016
- Ensured a welcoming atmosphere and delivered exceptional front-of-house service.
- Processed transactions and maintained a clean, professional environment.
Retail Assistant
Dion Lee – Pacific Fair
01.2020 - 01.2023
- Delivered exceptional client service and personalised styling within a luxury fashion environment.
- Consistently achieved and exceeded individual and store sales targets.
- Managed opening and closing duties, including daily cash handling and reconciliation.
- Maintained impeccable store presentation and assisted with visual merchandising.
- Built strong client relationships and provided tailored wardrobe recommendations to enhance loyalty.
- Referral: Anna – 0433 264 092
Sales Consultant
Sydney City Toyota
01.2017 - 01.2020
- Developed strong negotiation and communication skills while managing high-volume client relationships.
- Prepared and processed sales documentation, orders, and warranty applications.
- Consistently met monthly sales targets and contributed to dealership success.
- Maintained professional presentation and provided a premium client experience.
Education
Cert III - Business
Kings Christian College
01.2012
Skills
- Achieved exceptional client satisfaction through tailored luxury styling services Exceeded sales targets by implementing strategic relationship-building techniques Enhanced store presentation and visual merchandising, resulting in improved customer engagement Streamlined opening and closing procedures to optimize operational flow Executed precise cash handling and reconciliation, minimizing discrepancies Promoted effective team collaboration and communication, leading to a cohesive work environment Elevated brand representation through comprehensive product knowledge Demonstrated rapid learning capabilities and strong initiative, contributing to team success Maintained unwavering reliability and professionalism in all endeavors
Certification
- Cert III – Customer Engagement, 2015
- Diploma – Beauty Therapy, 2013–2014
- Barista Course, 2013
- RSA, 2016
Timeline
Retail Assistant
Dion Lee – Pacific Fair
01.2020 - 01.2023
Retail Assistant Manager
The Upside
01.2017 - 2020
Sales Consultant
Sydney City Toyota
01.2017 - 01.2020
Retail Assistant
Aje.
01.2016
Hostess
Bondi Icebergs
01.2016
Cert III - Business
Kings Christian College