Brooke Sullivan
Mittagong
Summary
Hard-working, trustworthy, and passionate professional woman with over 15 years of experience in the hospitality industry and 2 years as a self-employed cleaning business owner. Known for delivering personable service and possessing a genuine passion for food, wine, and beer. Skilled in creating welcoming environments, managing customer relationships, and maintaining high standards of cleanliness and presentation. Strong work ethic and a love for connecting with people, team members and customers alike.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Cleaner/Owner Cleaning Services
Self Employed
Wanaka
05.2023 - 05.2025
- Managed and operated a successful domestic and commercial cleaning business
- Built a loyal client base through word-of-mouth, reliability, and quality service
- Handled scheduling, invoicing, and customer communication independently
- Maintained high standards of cleanliness and attention to detail
Bartender
Hook Wanaka
Wanaka
06.2019 - 05.2025
- Worked in a variety of departments at this unique establishment, main position - bartender and waitress
- Delivered exceptional customer service with a friendly and personable approach, creating rapport and strong connections with guests including regular locals and tourists alike
- Developed more knowledge of food, wine, and craft beer
- Trained and mentored junior staff and contributed to smooth daily operations
- Thrived in the fast-paced environment while ensuring a welcoming guest experience
Front of House and Barista
Scroggin Cafe and Eatery
Wanaka
05.2023 - 06.2024
- Provided warm, attentive, and personalised customer service in a fast-paced hospitality environment
- Performed a range of daily duties including service, barista work, cash handling, and overseeing floor operations
- Expanded knowledge of coffee production, from harvesting to preparation, deepening understanding of the café industry
Education
Certificate - NSW RSA
NSW Gaming & Liquor
07.2025 - 07.2025
Certificate - Mental Health
Massey University
Auckland, NZ 02.2021 - 02.2023
Certificate -
NZ Duty Managers Certificate
05.2019 - 06.2019
Skills
- Customer Service & Guest Relations
- Food & Beverage Knowledge (Beer & Wine Enthusiast)
- Bar & Table Service
- Bookings and Management
- Team Collaboration
- Business Operations & Time Management
- Attention to Detail
- Trustworthiness & Reliability
- Self-Motivation
- Optimistic
Hobbies
- Board sports (surfing, skateboarding, snowboarding)
- Exploring nature and the outdoors
- Beer, food and wine tasting
- Travel and cultural experiences
References
- Graham Lee
Owner and Operator of Hook Wanaka
hound@hookwanaka.nz
- Hayley Lee
Owner of Hook Wanaka
hayley@hookwanaka.nz
- Magdalena Romero
Manager of Scroggin Cafe and Eatery
magavinoromero@gmail.com
- Martina Lisignoli
Manager of Scroggin Cafe and Eatery
martina.lisignoli@live.it
- Sharon Wilson
Client of my self employed cleaning services
sharon@maudewines.com
- Annabelle Findlay
Client of my self employed cleaning services
annabellearoha@gmail.com
Timeline
Certificate - NSW RSA
NSW Gaming & Liquor
07.2025 - 07.2025
Cleaner/Owner Cleaning Services
Self Employed
05.2023 - 05.2025
Front of House and Barista
Scroggin Cafe and Eatery
05.2023 - 06.2024
Certificate - Mental Health
Massey University
02.2021 - 02.2023
Bartender
Hook Wanaka
06.2019 - 05.2025
Certificate -
NZ Duty Managers Certificate
05.2019 - 06.2019