Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brooke Taylor

Drouin,VIC

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Overview

13
years of professional experience

Work History

Big W

Front End Staff
11.2021 - 02.2022

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service at the front end.
  • Assisted in increasing store revenue by upselling products and promoting special offers to customers.
  • Reduced wait times for customers with swift and accurate cash handling during peak hours.
  • Collaborated with team members to maintain a clean and organized storefront, improving overall store appearance.
  • Facilitated seamless transactions by accurately processing various forms of payment, including cash, credit cards, and gift cards.
  • Promoted store loyalty programs to customers, resulting in increased membership sign-ups and repeat business.
  • Maintained open communication with supervisors regarding front end operations and suggested improvements when necessary.
  • Prevented loss by monitoring potential theft issues at the front end and reporting suspicious activity to security personnel.
  • Completed daily opening/closing tasks promptly while adhering to company protocols.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

COMO PARK CHILDCARE AND KINDERGARTEN

SUPPORT EDUCATOR IN 3-5 COMMUNITY
08.2017 - 09.2019

Job overview

  • Maintain a safe play environment.
  • Ensured that children's need and wants are meet at a high standard
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Create developmentally appropriate lesson plans.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Support children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Regulate children's rest periods.
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Organize and store toys and materials to ensure order in activity areas.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.

ONLY ABOUT CHILDREN -ARMADALE

Childcare Lead Teacher
09.2016 - 08.2017

Job overview

  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Promoted sensory development by providing access to different textures.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Used classroom observations to create written assessments of student performance.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Evaluated consumers' progress toward established annual and quarterly goals.
  • Enhanced customer experience using all omnichannel offerings.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Checked identification of all persons entering and exiting facility.
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
  • Achieved client confidence and protected operations by keeping information confidential.

COMO PARK CHILDCARE AND KINDERGRATEN

Child Care Assistant
09.2014 - 08.2016

Job overview

  • Instructed children in health and personal habits, including eating, resting and toileting.
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Supported children’s emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Communicated with parents regarding child’s behavior, daily activities and concerns.
  • Prepared and served nutritious and healthy meals, including breakfast, lunch and snacks.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Met with parents about daily activities, positive developments and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Created and implemented diverse educational strategies to boost development.
  • Consulted with families to discuss activities and behaviors of each child.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Managed safety and security of all children under care.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day or when necessary.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Planned and managed learning-focused, imaginative and play-oriented activities for hildren.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

BUBBA PIZZA AND PASTA LILYDALE

Retail Assistant
08.2009 - 09.2014

Job overview

  • Assisted customers with prompt and polite support in-person and via telephone.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered customer questions regarding merchandise and pricing.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

Lilydale Heights College
Lilydale, VIC

VCE YEAR 12 CERTIFICATE
11.2014

Box Hill Institute
Box Hill, VIC

Certificate III in children's service from Early Childhood Education
11.2014

Skills

  • Customer and Personal Service Skills
  • Time Management Skills ( Meeting Deadlines etc)
  • Competent with Microsoft Word and PowerPoint
  • Active Listening and respond to others accordingly
  • Reliable and punctual
  • Motivated
  • Hazard analysis and risk control
  • Safe equipment operations
  • Meal preparation

Timeline

Front End Staff

Big W
11.2021 - 02.2022

SUPPORT EDUCATOR IN 3-5 COMMUNITY

COMO PARK CHILDCARE AND KINDERGARTEN
08.2017 - 09.2019

Childcare Lead Teacher

ONLY ABOUT CHILDREN -ARMADALE
09.2016 - 08.2017

Child Care Assistant

COMO PARK CHILDCARE AND KINDERGRATEN
09.2014 - 08.2016

Retail Assistant

BUBBA PIZZA AND PASTA LILYDALE
08.2009 - 09.2014

Lilydale Heights College

VCE YEAR 12 CERTIFICATE

Box Hill Institute

Certificate III in children's service from Early Childhood Education

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Brooke Taylor