Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Timms

Byron Bay

Summary

Friendly, enthusiastic, and highly organized professional with extensive experience in customer service, sales, and business operations. Skilled in creating engaging customer experiences, managing inventory, and supporting teams. Proven ability to adapt quickly, learn new systems, and provide exceptional service. Seeking a casual retail role to leverage interpersonal and operational skills.


Overview

11
11
years of professional experience

Work History

Owner & Manager

Boutique Pilates Studio
01.2019 - Current
  • Delivered exceptional client service, building strong relationships and repeat business.
  • Managed daily operations including scheduling, bookings, payments, and customer inquiries.
  • Handled marketing, social media, and community engagement to promote the business.
  • Trained and supervised instructors, fostering a collaborative and professional environment.
  • Maintained studio presentation and product/equipment stock.

Sales / Marketing / Admin Assistant

ARNHEM Clothing
10.2018 - 08.2019
  • Assisted customers with product selection and provided advice to enhance sales.
  • Processed sales, exchanges, returns, and managed cash/transactions.
  • Created social media content, managed posts, and engaged with the online community.
  • Supported marketing campaigns, events, and product launches.

Sales Assistant

Main Street Collective
06.2018 - 10.2018
  • Greeted customers and assisted with product selection.
  • Processed transactions, restocked merchandise, and maintained store presentation.

Receptionist / Admin Assistant

Somerville Martial Arts Centre (SMAC)
03.2014 - 10.2018
  • Managed front desk, customer service, and membership administration.
  • Handled sales, payments, and restocking of uniforms and products.
  • Supported staff and maintained a clean, organized environment.

Education

Year 12 / VCE -

Mount Erin Secondary College
01.2017

Bachelor of Professional Communications - undefined

RMIT University
01.2018

No Degree - Comprehensive Pilates

Polestar Pilates Education
Sydney
07-2026

Skills

  • Customer Service & Sales
  • Cash Handling & POS Systems
  • Social Media & Marketing
  • Team Leadership & Training
  • Organization & Time Management
  • Adaptability & Problem Solving
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Friendly, positive attitude
  • Flexible and adaptable

Timeline

Owner & Manager

Boutique Pilates Studio
01.2019 - Current

Sales / Marketing / Admin Assistant

ARNHEM Clothing
10.2018 - 08.2019

Sales Assistant

Main Street Collective
06.2018 - 10.2018

Receptionist / Admin Assistant

Somerville Martial Arts Centre (SMAC)
03.2014 - 10.2018

Bachelor of Professional Communications - undefined

RMIT University

Year 12 / VCE -

Mount Erin Secondary College

No Degree - Comprehensive Pilates

Polestar Pilates Education

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Brooke Timms