Brooke Turnock
Caboolture South,QLD
Summary
Dynamic sales and customer service professional with proven success at Lawrence and Hanson, adept at resolving conflicts and enhancing customer loyalty. Skilled in B2B sales and customer engagement, I excel in upselling and training teams, driving sales growth while maintaining high customer satisfaction. Committed to delivering personalized solutions that meet diverse client needs.
Overview
9
9
years of professional experience
Work History
Sales & Customer Service
Lawrence and Hanson
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Warehouse Worker
Schneider Electric
08.2021 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Customer Service Representative
Big W
01.2016 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Kingaroy State Highschool
Kingaroy, QLD12.2016
Skills
- B2B sales and customer service
- Sales and customer service
- Sales and persuasion techniques
- Maintenance service sales
- Thorough understanding of business
- Sales and profits
- Customer engagement and support
- Customer service and care
- Customer service training
- Sales and Up-selling abilities
- Customer satisfaction understanding
Timeline
Sales & Customer Service
Lawrence and Hanson
04.2022 - Current
Warehouse Worker
Schneider Electric
08.2021 - 04.2022
Customer Service Representative
Big W
01.2016 - 08.2021
Kingaroy State Highschool
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