Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Tweedie

Castle Hill

Summary

Hardworking and passionate individual with strong people and organisational skills, eager to secure a Fulltime Receptionist position with Castle Hill Toyota.

Overview

3
3
years of professional experience

Work History

Function Host/Food and Beverage Attendant

Hillside Hotel
02.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Planned and set up events such as conferences and meetings.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Decorated and set tables in accordance with party themes and age groups.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Sales Representative

Grechs Turf Supplies (Family Business)
08.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Sales Representative and Centre Manager

Nex Level Recovery/ Fitness
02.2021 - 08.2022
  • Managed client bookings and enquiries, progressing them into sales.
  • Processing gift vouchers for clients and up-selling packages.
  • Operated and developed weekly team communications and information for meetings.
  • Constructed company policies and procedures and portrayed them in work practice.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained customer relationships and recommended services and products personalised to their wants and needs
  • Tidying and keeping all treatment areas clean.
  • Developed goals and report team and individual progress using KPIs. Providing this feedback to Directors and team.
  • Answered customer questions and provided detailed product information.
  • Ran company social media accounts, creating and posting content on all platforms daily, whilst replying to customer information and creating leads.
  • Managed and motivated all support staff, assisting to their needs and encouraging their growth.
  • Managed and constructed staff rosters and their availabilities.
  • Increased sales by offering advice on purchases and promoting additional products.

Real Estate Assistant

Lumby Hampson
08.2020 - 02.2021
  • Generated leads for sales properties through cold calls and referrals.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes.
  • Coordinated appointments to show marketed properties.

Education

Cert 4 in Marketing And Communication

TAFE NSW
Sydney, NSW
07.2023

CPR Trained

First Aid Pro
08.2022

First Aid Certified

First Aid Pro
08.2022

Catch Training
Castle Hill, NSW
2021

TAFE NSW
Ultimo, NSW
01.2020

Skills

  • Customer service
  • Complaint resolution
  • Quick learner
  • Staff Management
  • Sales and marketing
  • Verbal and written communication
  • Multitasking
  • Problem Solving
  • Leadership

References

Blake Ibbitson - Hillside Hotel Manager: 0422 364 246


Mackenzie Leach - Nex Level Manager: 0421641582



Timeline

Function Host/Food and Beverage Attendant

Hillside Hotel
02.2023 - Current

Sales Representative

Grechs Turf Supplies (Family Business)
08.2022 - Current

Sales Representative and Centre Manager

Nex Level Recovery/ Fitness
02.2021 - 08.2022

Real Estate Assistant

Lumby Hampson
08.2020 - 02.2021

Cert 4 in Marketing And Communication

TAFE NSW

CPR Trained

First Aid Pro

First Aid Certified

First Aid Pro

Catch Training

TAFE NSW

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Brooke Tweedie