Brooke Vandegraaf
Coomera,QLD
Summary
Experienced Administrative Assistant with a proven track record of high performance across a range of industries. Possesses exceptional interpersonal, problem solving, and analytical skills to provide service to a wide variety of organisations streamlining business performance. Experienced in a wide range of administrative, service, and management aspects.
Overview
5
5
years of professional experience
Work History
Consultant
Shell And Thread
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Administrative Assistant
Herbert Smith Freehills
06.2022 - 07.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Westaway Restorations
01.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduling and maintaining a portfolio of restoration projects ensuring a swift conclusion.
Administrative Assistant / Receptionist
The Personal Injury Lawyers
11.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Support Specialist
Esteem Medical Spa And Salon
09.2019 - 11.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Sales Representitive
Vuly Trampolines
09.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Telesales Representative
National Advice Network
05.2019 - 09.2019
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
2IC Manager
Windsor Smith
10.2018 - 03.2019
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
Education
Diploma - Business
Prestige Training College
Gold Coast11.2017
Queensland Certificate of Education -
Trinity Lutheran College - Gold Coast
Ashmore, QLD11.2017
Skills
- Business Planning
- Performance Tracking
- Staff Management
- Quality Assurance
- Client Engagement
- Time Management
References
Available upon request.
Timeline
Sales Representitive
Vuly Trampolines
09.2023 - 12.2023
Administrative Assistant
Herbert Smith Freehills
06.2022 - 07.2022
Administrative Assistant
Westaway Restorations
01.2021 - 05.2022
Administrative Assistant / Receptionist
The Personal Injury Lawyers
11.2019 - 12.2020
Customer Support Specialist
Esteem Medical Spa And Salon
09.2019 - 11.2019
Telesales Representative
National Advice Network
05.2019 - 09.2019
2IC Manager
Windsor Smith
10.2018 - 03.2019
Consultant
Shell And Thread
Diploma - Business
Prestige Training College
Queensland Certificate of Education -
Trinity Lutheran College - Gold Coast
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