Brooke Vesperman
52 Wolseley Ave Tacoma ,NSW
Summary
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hairdressing
The Tone Bar
01.2020 - 12.2023
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Hairdressing
Brooke Vesperman
10.2015 - 01.2020
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
St George Bank Teller
St George Bank
03.2010 - 10.2015
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Hairdressing
Static Hair
06.2008 - 02.2010
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
Hairdressing Apprentice
Pro Cuts
09.2003 - 05.2008
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Assisted in boosting salon revenue by promoting and selling hair care products to customers.
- Improved customer retention with exceptional interpersonal skills and attentive service.
- Gained proficiency in various hairdressing techniques, such as cutting, coloring, and styling, through hands-on training under experienced stylists.
- Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
- Increased client return rate by building rapport through friendly conversation and professional demeanor.
- Expanded knowledge of current industry trends and techniques through continuous education and research.
- Streamlined appointment scheduling process for greater efficiency, resulting in an improved customer experience.
Education
Certificate III Early Childhood And Care -
Ourimbah Tafe
12.2018
Certificate III in Financial Services -
Esset Australia
05.2011
Certificate III Hairdressing -
Gosford Tafe
11.2006
Skills
- Supply Management
- Chemical Application
- Cleaning and Sanitizing
- Service Coordination
- Team collaboration
- Sanitation practices
- Inventory management
- Texture services
- Precision cutting
- Consultative Sales
- Data Collection
- Product Knowledge
- Decision Making
- Time Management
- Professional Development
- Behavior Management
- Staff Supervision
Certification
Certificate lll hairdressing
Certificate lll Early Childhood and Care
certificate lll Financial Services
Additional Information
I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so i have something to strive towards.
I am passionate about my work, I am highly organized and I like to keep a clean workspace.
I am a people person. I love meeting new people and learning about their lives and backgrounds.
Timeline
Hairdressing
The Tone Bar
01.2020 - 12.2023
Hairdressing
Brooke Vesperman
10.2015 - 01.2020
St George Bank Teller
St George Bank
03.2010 - 10.2015
Hairdressing
Static Hair
06.2008 - 02.2010
Hairdressing Apprentice
Pro Cuts
09.2003 - 05.2008
Certificate III Early Childhood And Care -
Ourimbah Tafe
Certificate III in Financial Services -
Esset Australia
Certificate III Hairdressing -
Gosford Tafe
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