Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Brooke Vitaljic

Whyalla Stuart,South Australia

Summary

Motivated and detail-oriented professional currently serving as a Administration Officer at Whyalla Hospital, demonstrating a solid foundation in administrative tasks and exceptional communication skills. Proven ability to manage front desk responsibilities, handle inquiries, and provide excellent customer service. Seeking a second job for afternoons and weekends where I can apply my strong organisational skills and professional demeanour to contribute effectively to a new team.

Overview

2
2
years of professional experience

Work History

Administration Officer

Whyalla Hospital
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.

Team Member

Westlands Hotel
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Received orders from customers and input into order management system.

Team Member

KFC
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.

Team Member

Cheap as Chips
  • Answered questions about store policies and addressed customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Team Member

Masala in Whyalla
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Used proper techniques to prepare food and ingredients.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Temperature Tester

Chandler Mcleod Group

Business Administration Traineeship

Whyalla Hospital
12.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled initial and return appointments for Podiatry and Community Nursing clients, adhering to internal policies while accommodating individual customer needs.
  • Acted as first point of contact and set appointments for prospective clients.

Apprentice Hairdresser

J'Lees Salon
06.2022 - 01.2023
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Answered phone calls and emails to schedule client appointments.

Education

High School -

Whyalla High School
Whyalla, South Australia

Certificate III Business Administration - Business Administration

Career Employment Group Whyalla, SA
Whyalla, South Australia
04.2024

Skills

  • Database Administration
  • Administrative Support
  • Customer Relations
  • Schedule Management
  • Schedule Maintenance
  • Relationship Building
  • File Maintenance

Awards

  • Responsible Service of Alcohol, 2020
  • Police Check, 2020
  • Provisional P2 driver license

References

  • Natalie Hale, 0468 600 871, Team Leader, Whyalla Hospital
  • Peter Kelly, 0417 654 837, Provisional Driving Instructor
  • Olivia Boyd, 0492 501 448, Youth Job Coach, Workskil Australia


Timeline

Business Administration Traineeship

Whyalla Hospital
12.2023 - Current

Apprentice Hairdresser

J'Lees Salon
06.2022 - 01.2023

Administration Officer

Whyalla Hospital

Team Member

Westlands Hotel

Team Member

KFC

Team Member

Cheap as Chips

Team Member

Masala in Whyalla

Temperature Tester

Chandler Mcleod Group

High School -

Whyalla High School

Certificate III Business Administration - Business Administration

Career Employment Group Whyalla, SA
Brooke Vitaljic