Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Waite

Melbourne,VIC

Summary

Dynamic bartender with extensive experience at The Last Drop Village Hotel & Spa, excelling in customer service and cash handling. Proven ability to enhance guest experiences through effective communication and cocktail knowledge, while maintaining high food safety standards. Recognized for fostering teamwork and ensuring a clean, organized bar environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

The Last Drop Village Hotel & Spa
England, Bolton
05.2025 - 07.2025
  • Maintained cleanliness and organization of the bar area.
  • Engaged with customers to provide exceptional service experience.
  • Followed safety and hygiene standards while handling food and drinks.
  • Collaborated with kitchen staff during busy service periods.
  • Managed cash register and processed guest payments accurately.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Housekeeper

The Last Drop Hotel Village & Spa
England, Bolton
09.2024 - 07.2025
  • Restocked supplies and amenities in guest rooms to ensure guest satisfaction.
  • Reported maintenance issues promptly to ensure timely resolution by staff.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.

Bartender

The Railway
England , Bolton
04.2024 - 08.2024
  • Poured wine, beer, and cocktails.
  • Resolved customer complaints in a professional manner.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Neatly sliced and pitted fruit for garnishing drinks.

Bartnder /Waitress Trainee

The Crofters
England, Bolton
09.2023 - 01.2024
  • Prepared and served a variety of beverages to customers efficiently.
  • Delivered food and beverages promptly to tables.
  • Assisted in taking food and drink orders accurately.
  • Maintained cleanliness of dining area and tables.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Greeted customers and provided menus.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Checked that all orders were accurate before delivering to customers.
  • Informed customers of daily specials and menu changes.
  • Adhered to health regulations concerning food storage and sanitation practices.

Glass Collector / Bartender

Seven Stars
England, Bolton
05.2022 - 09.2023
  • Conducted glass shelf dressing in bars, ensuring the bars are kept visually pleasing and organised.
  • Kept bar and tables hygienic by wiping, sanitising and clearing regularly.
  • Polished glasses after cleaning, conducting quality inspections to ensure a high-quality finish.
  • Managed the clearing up and removal of broken glasses.
  • Removed rubbish and recycling regularly to keep workspaces neat and clean.
  • Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
  • Safely collected and held multiple glasses at once.
  • Placed glasses into correct storage units after cleaning, keeping areas organised and efficient.
  • Mixed drinks and served wine, beer and non-alcoholic beverages.
  • took cash and card payments.

Hairdressing Assistant

Jessica Brewer Salon
England, Bolton
02.2020 - 08.2021
  • Maintained cleanliness of workstations and salon equipment.
  • Provided exceptional customer service to enhance client experiences.
  • Supported stylists during hair treatments and styling processes.
  • Collaborated with team members to ensure smooth salon operations.
  • Maintained a clean work environment by sweeping floors, washing towels, sanitizing equipment and disposing of trash.
  • Organized workstations to maintain a neat working environment.
  • Provided shampoo, conditioning treatments, scalp massages and blow-dried hair for clients.
  • Cleaned up after each client ensuring that all tools were properly sanitized before being put away.
  • Assisted hairdressers in preparing dyes, creams and other products needed for services.

Education

National Diploma - Applied Science

Turton Sixth Form College
England, Bolton
06-2025

GCSE's -

Turton High School
England, Bolton
06-2023

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Food safety standards
  • Cash handling
  • Cocktail knowledge
  • Beer / wine knowledge

Certification

  • Responsible Service of Alcohol - in progress

Timeline

Bartender

The Last Drop Village Hotel & Spa
05.2025 - 07.2025

Housekeeper

The Last Drop Hotel Village & Spa
09.2024 - 07.2025

Bartender

The Railway
04.2024 - 08.2024

Bartnder /Waitress Trainee

The Crofters
09.2023 - 01.2024

Glass Collector / Bartender

Seven Stars
05.2022 - 09.2023

Hairdressing Assistant

Jessica Brewer Salon
02.2020 - 08.2021

National Diploma - Applied Science

Turton Sixth Form College

GCSE's -

Turton High School

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Brooke Waite