Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Wallace

Tamworth

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Practice Manager

Enable Pedorthics
01.2025 - Current
  • Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.

Medical Secretary

Tamworth Cardiology Services
01.2021 - 12.2024
  • Prioritised and transferred calls as well as recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete patient files.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Managed medical billing processes, reducing errors and enhancing revenue collection.
  • Received and routed laboratory results to correct clinical staff members.

Endorsed Enrolled Nurse

Tamworth Rural Referral Hospital
01.2019 - 01.2020
  • Clinical skills including medication administration, wound management, basic life support, assistance with activities of daily living, discharge planning and all necessary documentation.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via various routes and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving skills.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Improved patient satisfaction by delivering compassionate and personalised care.
  • Collaborated with multidisciplinary teams for optimised patient treatment plans and outcomes.

Waitress

Quality Hotel Powerhouse
01.2017 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Dental Assistant

Tamworth Oral Health and Dental Care
01.2016 - 01.2017
  • Supported dental care delivery by preparing treatment rooms, patient, instruments and materials.
  • Performed procedures in compliance with infection control and workplace health and safety policies.
  • Maintained patient confidence by keeping information confidential.
  • Cleaned and sanitised dental tools and equipment, organised treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
  • Documented patient dental health information and medical history.

Dental Assistant

Darling Dental
01.2015 - 01.2016
  • Sanitised trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history and vital signs.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Assistant Educator

Robina Town Child Care Centre
01.2012 - 01.2014
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.

Education

Diploma - Nursing

TAFE NSW
NSW
01-2018

Skills

  • Schedule management
  • Records management
  • Customer request management
  • Effective communication practices
  • Flexible and adaptable
  • Computer skills
  • Organisational skills

Certification

  • Justice of the Peace
  • NSW Working with Children Check
  • National Criminal History Check
  • NSW Driver's Licence
  • Diploma of Nursing

Timeline

Practice Manager

Enable Pedorthics
01.2025 - Current

Medical Secretary

Tamworth Cardiology Services
01.2021 - 12.2024

Endorsed Enrolled Nurse

Tamworth Rural Referral Hospital
01.2019 - 01.2020

Waitress

Quality Hotel Powerhouse
01.2017 - 01.2018

Dental Assistant

Tamworth Oral Health and Dental Care
01.2016 - 01.2017

Dental Assistant

Darling Dental
01.2015 - 01.2016

Assistant Educator

Robina Town Child Care Centre
01.2012 - 01.2014

Diploma - Nursing

TAFE NSW

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Brooke Wallace