Brooke Wasserburger
Hamilton Island,Qld
Summary
Knowledgable spa therapist with experience in delivering exceptional massage, facial, and body treatment services. Skilled in managing spa operations and consistently enhancing customer satisfaction. Reliable and professional, well-prepared to excel in a luxury spa environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Spa Manager
Spa Wumurdaylin
05.2024 - Current
- Lead and manage a team of 12 therapists, including Senior Spa therapist and Assistant Spa Manager
- Ensure all staff are well trained, motivated, and delivering high-quality services
- Recruitment- Hire qualified staff, conduct interviews, and oversee the onboarding process, ensuring new team members align with the spa’s 5 star standards
- Provide ongoing training, audits and mentorship to staff
- Cultivate a positive, professional work environment that encourages team work, motivation, and retention
- Ensure all services meet the highest standards of luxury and quality, consistently exceeding guest expectations
- Address guest concerns, requests, and feedback promptly to resolve issues
- Oversee the smooth daily operation of the spa, ensuring everything from scheduling to cleanliness meets 5-star standards
- Manage the spa’s budget, track revenue and expenses, and ensure financial goals are met
- Create detailed reports on financial performance and present them to upper management
- Manage inventory, ordering, and usage of spa products, ensuring cost efficiency and quality control
- Maintain inventory levels of both retail and treatment products
- Implement cost-saving initiatives, optimise treatment offerings, and maximise revenue by enhancing upselling opportunities and increasing bookings
- Work closely with hotels, events and wedding team to deliver a seamless experience for every guest
- In-depth knowledge of Lagaia Unedited product line, including both professional and retail stock
- I have participated in four onsite training sessions conducted by the brand's owners and maintain ongoing communication with them to provide continuous support and guidance to staff
Assistant Spa Manager
Spa Wumurdaylin
11.2023 - 05.2024
- Support spa manager in leading the team to provide a 5-star spa experience for all guests
- Supervise employees and taking on further responsibly during managers absence
- Provide knowledgeable training for employees to perform all treatments and services on the Spa menu
- Assist in the coordination of daily operations, inventory management and scheduling
- Use time management and organisational skills to complete tasks and ensure daily operations run smoothly
- Assist manager to increase revenue through assessing profit and loss reports and discuss strategies and ideas new ideas
- Support manager at departments financial meeting to present quarterly financial report and gain understanding of departments overall profit and loss
- Handle guest’s queries, concerns and complaints using great communication and listening skills while employing an empathetic and understanding approach
- Balance reception and management duties while supporting the team
- Motivate and inspire employees to enhance their performance and job satisfaction
- Use great communication skills to clearly convey expectations, feedback, and goals to the team
- Understand and empathise with the team’s perspectives and emotions
- Create a positive, supportive, and safe work environment
- Educate the team by providing resources and extra training for them to grow and develop their skills and knowledge within their career as spa therapists
- Support manager in recruiting new employees who are a suitable fit for the team
- Encourage employees to reach and exceed monthly retail targets through thorough education of products and services
- Create fun and motivational sale incentive programs to boost employee engagement
Spa Therapist
Spa Wumurdaylin
07.2021 - 11.2023
- Tailor guest experiences by conducting thorough consultations to guarantee both the health, safety and utmost quality of treatments while meeting their specific requirements
- Performing spa treatments including; facials, relaxation massage, deep tissue massage, hot stone massage and body treatments such as body scrubs, body wraps and underwater Vichy shower treatments
- Prescribing Lagaia products to address guest’s main concerns while meeting and exceeding retail targets
- Opening, closing, and cleaning procedures
- Reception and administrative duties including; responding to emails, handling transactions, linking room charge payments, answering the phone, handling all customer queries, scheduling appointments, opening and closing the spa, balancing responsibilities between interacting with guests and helping employees simultaneously, ensuring daily operations run smoothly while providing every guest a high quality and professional experience
- Providing comprehensive and knowledgeable training to educate new employees covering both the practical and theoretical aspects of spa treatments
- Effectively using communication and organisational skills to deliver successful outcomes for new learners/team members
- Guiding and inspiring new team members to thrive in their career as professional spa therapists within a five-star establishment
Spa Therapist
Spa Qualia
07.2022 - 06.2023
- Tailoring guest experiences by conducting thorough consultations to guarantee both the safety and utmost quality of treatments while meeting their specific requirements
- Performing Spa Qualia treatments to Qualia exclusive quests at a high standard including; facials, relaxation massage, body treatments and couple’s bath packages
- Prescribing Sodashi products to address guest’s main concerns while meeting retail targets
- Opening, closing, and cleaning procedures
- While working at spa qualia you must maintain a six-star standard of presentation and quality of service while providing a personalised and private experience to all guests
Beauty Therapist
Meei Clinic
03.2021 - 07.2021
- Client consultations, skin diagnosis and designing treatment plans specific to each client’s needs
- Desk and admin work including scheduling appointments, processing transactions and all other daily operational requirements
- Performing non-surgical body sculpting treatments for fat reduction, cellulite reduction and skin tightening
- Performing beauty and spa treatments including facials, massage, waxing and tinting
- Selling Ocosmetics and EmerginC products specific for each client’s main concerns
- Opening, closing and cleaning procedures
Beauty Therapist
Urban Spa
09.2019 - 04.2021
- Performed treatments on clients such as; facials, massage, hot stone massage, intensive skin treatments, chemical peels, microdermabrasion, body treatments, laser/IPL for hair removal and skin rejuvenation, whole body waxing, lash lifting and tinting
- Client consultations, skin diagnosis and designed treatment plans specific to each client’s needs
- Selling Urban Spa products specific for each client’s main concerns
- Desk and admin work including scheduling appointments, processing transactions and all other daily operational requirements
- Opening, closing and cleaning procedures
Student Beauty Therapist
Australian Academy Student Day Spa
07.2019 - 11.2020
- I have completed 450 hours of beauty treatments and 200 hours of IPL and laser treatments on clients in the student spa
- I worked on paying clients however this was not employment
- I gained valuable experience in all aspects of working in a spa and this can be compared to actual industry work
- In this position my duties included:
- Performing all beauty treatments including Facials, microdermabrasion, Hydro peel, intensive peels (e.g Glycolic, Jessner, Blemish, Dna Peptide), Full body waxing (including intimate waxing, Hot stone massage, Aromatherapy Massage and Indian head massage and body treatments on paying clients
- Advanced Skin consultations
- Recommending treatment plans to suit client’s individual needs/concerns
- Recommending correct products to suit client’s individual needs/concerns
- Retailing products to match treatment plan to ensure best results for clients concerns
- Performing a range of IPL, Candela laser and Adina hair removal and skin rejuvenations including:
- Patch testing and intensive client consultation
- Developing a treatment plan according to clients needs
- Educating client on before and after treatment care
- Meeting and exceeding sales targets by introducing clients to courses of treatments
- Providing after care products
- Monitoring client for contraindications and adverse effects
- Ensuring all safety protocols adhered to at all times for both client and operator
Customer Service Assistant
Kmart
04.2014 - 09.2019
- Have been employed within several different facets within Kmart throughout my tenure
- Initially hired as a customer service assistant, also opening and closing the store
- Learnt how to interact with customers and ensure they’d receive an experience that aligned with the standard of the company
- Transitioned into overseeing the day to day operations the shop floor, filling stock, customer requests and maintained chain of operations
Food Service Crew Member
Donut King
12.2013 - 04.2014
- Received official WH&S training for food safety regulations
- Oversee till management and keeping track of stock each day
- Due to small number of staff, I would be involved in the entire process from taking orders, preparing food, serving customers and processing transactions
Salon Assistant
Price Attack
02.2013 - 12.2013
- Learnt about products in the industry of hair and how they apply to individuals
- Helped with overall maintenance of the salon
- Developed time management skills, to work under pressure in a fast-paced environment
- Working with multiple clients at a time taught me how to multi-task efficiently
Education
Diploma of Beauty Therapy -
Australian Academy of Beauty, Dermal and Laser
01.2020
Certificate of Intense Pulsed Light and Laser in Hair Reduction - Advanced IPL Laser and Dermal Therapies
Australian Academy of Beauty, Dermal and Laser
01.2020
Diploma of Salon Management -
Australian Academy of Beauty, Dermal and Laser
01.2020
Advanced Makeup Course -
Cameron Jane Elite Makeup Academy
03.2018
Higher School Certificate - English, Visual Arts, Community and Family Studies, Food Technology, Studies of Religion, Society and Culture
St Mark’s Catholic College
01.2016
Skills
- Attention to detail
- Effective communication
- Staff management
- Organizational skills
- Reliability
- Professionalism
- Adaptability
Certification
- Queensland Open Driver’s License
- First Aid & CPR Certificate (received 2023)
- Diploma of Beauty Therapy
- Diploma of Salon Management
- Laser and IPL for hair reduction Certificate
- Massage Schools of Queensland- Deep Tissue Techniques
- LaGaia Unedited- Signature Service Training
- LaGaia Unedited- Product Knowledge
Silver Eminence Award -July 2022
Hamilton Island Enterprises recognises you as an employee of Silver Eminence. You have received this Silver Eminence for creating extraordinary by living the HIE Values, particularly Leadership, Excellence, Teamwork, Customers, People and Environment.
Silver Eminence Award- August 2023
Hamilton Island Enterprises recognises you as an employee of Silver Eminence. You have received this Silver Eminence for creating extraordinary by living the HIE Values, particularly Team, Safety, Excellence, Environment and Service.
Silver Eminence Award- December 2024
Hamilton Island Enterprises recognises you as an employee of Silver Eminence. You have received this Silver Eminence for living the HIE Values, particularly Team.
Timeline
Spa Manager
Spa Wumurdaylin
05.2024 - Current
Assistant Spa Manager
Spa Wumurdaylin
11.2023 - 05.2024
Spa Therapist
Spa Qualia
07.2022 - 06.2023
Spa Therapist
Spa Wumurdaylin
07.2021 - 11.2023
Beauty Therapist
Meei Clinic
03.2021 - 07.2021
Beauty Therapist
Urban Spa
09.2019 - 04.2021
Student Beauty Therapist
Australian Academy Student Day Spa
07.2019 - 11.2020
Customer Service Assistant
Kmart
04.2014 - 09.2019
Food Service Crew Member
Donut King
12.2013 - 04.2014
Salon Assistant
Price Attack
02.2013 - 12.2013
Certificate of Intense Pulsed Light and Laser in Hair Reduction - Advanced IPL Laser and Dermal Therapies
Australian Academy of Beauty, Dermal and Laser
Diploma of Salon Management -
Australian Academy of Beauty, Dermal and Laser
Advanced Makeup Course -
Cameron Jane Elite Makeup Academy
Diploma of Beauty Therapy -
Australian Academy of Beauty, Dermal and Laser
Higher School Certificate - English, Visual Arts, Community and Family Studies, Food Technology, Studies of Religion, Society and Culture
St Mark’s Catholic College
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