Brooke Watt
Mickleham,Vic
Summary
Dedicated and reliable professional with over 10 years of experience across retail management, hospitality, and administrative roles. Skilled in customer service, team leadership, inventory management, and office administration. Recognised for being organised, self-motivated, and adaptable under pressure. Strong interpersonal skills with a proven ability to build positive relationships with customers, colleagues, and stakeholders
Dynamic Case Manager with a proven track record at the Victorian Aboriginal Child Care Agency, excelling in client advocacy and crisis intervention. Skilled in developing tailored case management plans, I foster strong relationships and ensure compliance, achieving positive outcomes for clients while effectively coordinating community resources.
Overview
6
6
years of professional experience
Work History
Case Manager
Victorian Aboriginal Child Care Agency
Wangaratta, VIC
01.2020 - 01.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Kitchen Hand and Barista
Winton Motor Raceway
03.2015 - 12.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Deputy Manager
Aldi Foods
Benalla, VIC
05.2016 - 01.2020
- Led daily store operations including opening, closing, and managing staff.
- Handled safe/cash management, tills, and banking with accuracy and accountability.
- Oversaw inventory control, stock ordering, and compliance checks.
- Provided exceptional customer service while ensuring OH&S standards.
- Trained and supervised staff, fostering a productive and customer-focused team.
Education
Certificate - Teachers Aide
Kangan Institute
Melbourne, VICSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Data entry and analysis
- Crisis intervention
- Emotional awareness
Timeline
Case Manager
Victorian Aboriginal Child Care Agency
01.2020 - 01.2021
Deputy Manager
Aldi Foods
05.2016 - 01.2020
Kitchen Hand and Barista
Winton Motor Raceway
03.2015 - 12.2020
Certificate - Teachers Aide
Kangan Institute