Summary
Overview
Work History
Education
Skills
Volunteer Experience
Availability
Timeline
Generic

Brooke Wilson

Brisbane,QLD

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring a strong work ethic to any team.

Overview

9
9
years of professional experience

Work History

Dog Grooming Assistant

PetO
Browns Plains , QLD
09.2023 - Current
  • Maintained the cleanliness of grooming areas and tools to ensure safety standards.
  • Assisted groomers in bathing and drying dogs using industry-standard equipment.
  • Managed appointment schedules to optimize grooming session workflow.
  • Supported inventory management by restocking supplies and notifying supervisors of shortages.
  • Collaborated with team members to enhance grooming processes and improve overall efficiency.

Volunteer Assistant

Lone Pine Koala Sanctuary
01.2023 - Current
  • Assisted in the care and feeding of koalas, kangaroos, wombats, birds and more, ensuring their well-being and safety.
  • Cleaned and maintained animal enclosures and habitats to provide a clean and healthy environment for the animals.
  • Monitored the behavior and health of the animals, reporting any abnormalities or concerns to the supervising staff.
  • Assisted with the preparation and distribution of specialised diets and as prescribed by the sanctuary veterinarians.
  • Educated visitors about the animals, their habitats, and the importance of conservation efforts.
  • Provided exceptional customer service to visitors, fostering positive interactions and leaving a lasting impression.

Franchise Owner - Pet Groomer

Heidi's Mobile Pet Grooming
01.2021 - 08.2023
  • Provided mobile pet grooming services to clients at their homes or preferred locations.
  • Managed appointment scheduling and follow-up calls to customers, ensuring timely and accurate bookings for pet grooming services.
  • Provided excellent customer service by addressing pet owners' questions or concerns including quotes and specific grooming requirements to ensure their satisfaction with the service.
  • Conducted washes, haircuts, nail trims and deshedding for dogs of all breeds and sizes, demonstrating expertise in handling various grooming techniques.
  • Monitored and reported any signs of health issues or abnormalities observed during grooming sessions.
  • Ensure the well-being and comfort of the dogs and prioritised earning their trust during grooming sessions, using calming techniques and establishing a positive environment.

Sales Assistant

Kmart
09.2016 - 03.2021
  • Greeted and assisted customers in a friendly and professional manner, providing exceptional customer service.
  • Operated cash registers and processed transactions accurately and efficiently, ensuring proper handling of payments and providing appropriate change.
  • Maintained a clean and organised sales floor, including restocking shelves, arranging merchandise displays, and monitoring inventory levels.

Food and Beverage Attendant

O'Brien Group - Suncorp Stadium
01.2019 - 06.2020
  • Took food and beverage orders from customers in a fast-paced environment, utilising a POS system to accurately process transactions.
  • Followed all food safety and hygiene regulations, ensuring the proper handling and storage of food and beverages.
  • Handled customer inquiries, complaints, and special requests, addressing them promptly and courteously to ensure guest satisfaction.
  • Worked as part of a team, communicating effectively and supporting colleagues to provide exceptional service.

Education

Certificate III Animal Care Services (vet Nursing Stream) -

TAFE
Loganlea, QLD
11-2025

Queensland Certificate of Education - Year 12

MACGREGOR STATE HIGH SCHOOL
Queensland
01.2020

Certificate II in Engineering Pathways -

FORMULA STUDENT
Tafe
01.2019

Certificate I in Construction -

TAFE QLD
01.2018

Skills

  • Enthusiasm and friendliness
  • Customer service excellence
  • Effective communication
  • Appointment scheduling
  • Animal behaviour understanding
  • Basic first aid knowledge
  • Animal handling skills
  • Organizational skills
  • Time management proficiency
  • Team collaboration
  • Independent work capability
  • Adaptability in fast-paced environments

Volunteer Experience

Volunteer Assistant, Lone Pine Koala Sanctuary, 01/01/23, Present, Assisted in the care and feeding of koalas, kangaroos, wombats, birds and more, ensuring their well-being and safety., Cleaned and maintained animal enclosures and habitats to provide a clean and healthy environment for the animals., Monitored the behavior and health of the animals, reporting any abnormalities or concerns to the supervising staff., Assisted with the preparation and distribution of specialised diets as prescribed by the sanctuary veterinarians., Educated visitors about the animals, their habitats, and the importance of conservation efforts., Provided exceptional customer service to visitors, fostering positive interactions and leaving a lasting impression.

Availability

Monday, Thursday and Friday

Timeline

Dog Grooming Assistant

PetO
09.2023 - Current

Volunteer Assistant

Lone Pine Koala Sanctuary
01.2023 - Current

Franchise Owner - Pet Groomer

Heidi's Mobile Pet Grooming
01.2021 - 08.2023

Food and Beverage Attendant

O'Brien Group - Suncorp Stadium
01.2019 - 06.2020

Sales Assistant

Kmart
09.2016 - 03.2021

Certificate III Animal Care Services (vet Nursing Stream) -

TAFE

Queensland Certificate of Education - Year 12

MACGREGOR STATE HIGH SCHOOL

Certificate II in Engineering Pathways -

FORMULA STUDENT

Certificate I in Construction -

TAFE QLD

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