Brooke Cotterill
Lesmurdie,WA
Summary
I am a dedicated and motivated worker with a strong desire to continuously expand my knowledge and skills. Majority of my experience is in hospitality, but I also have experience in retail, customer service and administration both in Perth and remotely (FIFO). Throughout my career, I have developed a broad range of valuable skills and attributes and am eager to build on this foundation to further professional growth.
Overview
5
5
years of professional experience
Work History
Administration Assistant
Department of Fire & Emergency Services Academy
09.2024 - Current
- Receptionist/Administration Assistant
- Microsoft Office use: Excel, Word, PowerPoint.
- Formatting Documents.
- Content Manager - Secure Archiving.
- Vehicle log sheets - pool cars/on-call cars.
- Minutes
- VNC - PowerPoint.
- Scheduler - Resource Bookings (Lecture Rooms)
- Smartsheet
- Answering the phone.
- Radio and boom gate use.
- Archiving - Information Resources
- Smartrak - Vehicle Booking.
- Post - Internal and External
- Managed daily calendars for multiple staff members.
- Provided administrative support to management team.
Bar Manager
The Lesmurdie Club
08.2024 - 09.2024
- Approved Manager/Supervisor.
- Rostering
- Open and Close.
- Till Count: Money Handling.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Promotional work
- TAB Use/Payments
Bar Manager
The Grove bar & Grill
02.2024 - 08.2024
- Approved Manager/Supervisor (Approved Managers Obtained)
- Bartending
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained new employees to perform duties.
- Stock take.
- Strong knowledge of alcohols, cocktails.
- Monitored cash intake to reduce discrepancies.
- Till count.
- POS use.
- Upselling for promotions.
FIFO Utility / Housekeeping Team Lead
Gruyere JV – ESS
04.2023 - 11.2023
- Housekeeping Team Leader
- Retail and Bar
- Performed general administrative duties such as filing reports or entering data into computer system.
- Sorted and counted linens and organized in storage areas.
- Assisted with special projects or event preparation as requested by management team.
- Adhered to all safety protocols while performing job tasks or working with hazardous materials.
- Supervised, trained and evaluated housekeeping staff to ensure job performance met established standards.
- Administration (INX Software)
- Aerodrome Trained (On-site Airport) (Dangerous Goods Obtained)
- Minesite Cleaning.
- Camp Amenities.
Bistro Waitress & Bartender
High Wycombe Tavern
01.2022 - 03.2023
- Bartender
- POS use
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Performed basic math calculations when computing bills for customers' meals.
- TAB compliance.
- Till Count.
Assistant Pharmacist
Priceline Pharmacy
11.2021 - 01.2022
- Process Prescriptions.
- Stock shelves.
- Provided advice on drug interactions, side effects, dosage and storage of pharmaceuticals.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming supplies and stocked in correct locations.
- Prepared medications based on physician orders.
- Retail sales and promotions.
Front of House attendant & Cook
DOME Cafe
08.2021 - 11.2021
- Barista
- POS use
- Waitressing
- Open & Close
Waitress & Bartender
Boab Tavern
06.2021 - 08.2021
- Bistro waitress.
- Bartender
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Set up tables in between patrons to reduce wait times.
- Open and Close of Restaurant.
- Open and Close of Pub.
Roadhouse Attendant/Cook
BP Truckstop
06.2020 - 05.2021
- Breakfast Cook.
- Lunch Cook.
- Dinner Cook.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Responded promptly to customer inquiries regarding products, prices and availability of goods or services.
- Front-of-house attendee.
General Admin
Department of Fire & Emergency Services
11.2019 - 01.2020
- Work Experience.
- General Administration.
- Accountable and ethical.
- Decision-Making Course
Education
Fatigue Management, Cross Cultural Awareness, Disability Awareness, Alcohol & Other Drug Management Awareness Training, Aboriginal & Torres Strait Islander Cultural Awareness, Accountable And Ethical Decision Making.
EAcademy - DFES Training
12.2024
Approved Managers -
Streamline Training
08-2024
Heat Stress Awareness -
Damstra Learning
07-2023
Dangerous Goods by Air -
Air Safe Transport Training
06-2023
Sodium Cyanide Awareness -
Australian Gold Reagents
05-2023
Responsible Service of Alcohol -
Express Online Training
06-2021
High School -
Lesmurdie Senior High School
Lesmurdie WA12-2020
Cert 2 Retail -
Aus College of Training
09-2020
Skills
- Adaptable Learner
- Effective Presentation Skills
- Software Competency
- Word
- Excel
- PowerPoint
- Scheduling
- Administrative operations
- Calm Demeanor Under Pressure
- Strong hospitality skills
- Customer Engagement
- Leadership skills
- Management skills
- Strategic Solution Development
- Effective Time Coordination
Timeline
Administration Assistant
Department of Fire & Emergency Services Academy
09.2024 - Current
Bar Manager
The Lesmurdie Club
08.2024 - 09.2024
Bar Manager
The Grove bar & Grill
02.2024 - 08.2024
FIFO Utility / Housekeeping Team Lead
Gruyere JV – ESS
04.2023 - 11.2023
Bistro Waitress & Bartender
High Wycombe Tavern
01.2022 - 03.2023
Assistant Pharmacist
Priceline Pharmacy
11.2021 - 01.2022
Front of House attendant & Cook
DOME Cafe
08.2021 - 11.2021
Waitress & Bartender
Boab Tavern
06.2021 - 08.2021
Roadhouse Attendant/Cook
BP Truckstop
06.2020 - 05.2021
General Admin
Department of Fire & Emergency Services
11.2019 - 01.2020
Fatigue Management, Cross Cultural Awareness, Disability Awareness, Alcohol & Other Drug Management Awareness Training, Aboriginal & Torres Strait Islander Cultural Awareness, Accountable And Ethical Decision Making.
EAcademy - DFES Training
Approved Managers -
Streamline Training
Heat Stress Awareness -
Damstra Learning
Dangerous Goods by Air -
Air Safe Transport Training
Sodium Cyanide Awareness -
Australian Gold Reagents
Responsible Service of Alcohol -
Express Online Training
High School -
Lesmurdie Senior High School
Cert 2 Retail -
Aus College of Training
Similar Profiles
Austin ChamberlainAustin Chamberlain
Senior Cadet at The Department of Fire and Emergency ServicesSenior Cadet at The Department of Fire and Emergency Services
Gardner Kilo McTassneyGardner Kilo McTassney
Firefighter/EMT-Basis (Retired) at Department of Defense Fire and Emergency ServicesFirefighter/EMT-Basis (Retired) at Department of Defense Fire and Emergency Services
Bobbie BurnsideBobbie Burnside
BLS Instructor at Department of Defense Fire and Emergency ServicesBLS Instructor at Department of Defense Fire and Emergency Services