Brooke Louise Adams
Moore Creek,Australia
Summary
I am a professional with a strong background in administrative support, ready to contribute effectively to organisational success as Outpatient Manager. I am known for my reliability, adaptability, and results-driven approach, ensuring smooth operations and seamless collaboration within teams. I have expertise in managing schedules, coordinating meetings, handling communications, and maintaining records.
Overview
11
11
years of professional experience
Work History
Administration Support Officer
NSW Health Tamworth Rural Referral Hospital
05.2022 - Current
- Provide administration duties include emailing, collating of files, answering phone calls, sorting of external and internal mail.
- Coordinating the Antenatal Clinic by applying waitlists, appointments and triage comments to patient's files in a time sensitive manner.
- Finalisation of Antenatal Clinics on a weekly basis.
- Communicate with stakeholders such as Doctors, Nurses, General Practitioners, Social workers and Revenue.
- Collect, compile and update patient information and files.
- Medicare and Private Health Insurance processing.
- Complete financial reports and documentation for Revenue.
- Overseeing motor vehicle and workplace injury claims whilst providing advice to patients.
- Complete error reports on a weekly basis.
- Training and conducting performance reviews of new staff.
- Interpreting and recording clinical staff’s notes for reports.
- Providing support and assisting clinical staff where possible.
- Answering switchboard phones and redirecting to relevant departments.
- Daily use of relevant programs such as DMR, CISCO, DURASUITE, PRODA, CAP, Excel, iPM, RevDocs, Platypus, Outlook emails, teams, and calendar.
Owner/Operator
Little Hopper
07.2019 - 03.2022
- Management of all stock including ordering, maintaining stock levels, and selling.
- Managing all customer communication including phone calls, emails, and website queries.
- Coordinating event setups and pack downs.
- Controlling all social media and marketing.
- Cash Handling.
- Obtaining Quotations.
- Invoicing.
Owner/Operator Wedding and Event Planner
Perfect Planning
01.2015 - 01.2019
- Planning all details of each event such as the date, location, catering, transportation, celebrant meetings, and florists’ consultations.
- Management of all wedding and event planning.
- Preparing plan documents and PowerPoint presentations.
- Set up decorations as per client’s request.
- Collaboration of vendors.
- Making all contact with clients over phone, email, social media and in person.
- Communicate progress to the client up until the day of the event.
- Cash Handling and Invoicing.
Education
CERTIFICATE IN XERO -
STONE RIVER ELEARNING
12.2022
CERTIFICATE IN ADMINISTRATIVE SUPPORT: DEVELOPING YOUR ESSENTIAL SKILLS - undefined
CERTIFICATE IN EXCEL PRODUCTIVITY - undefined
SADLER LEARNING
12.2022
CERTIFICATE IN ADVERTISING & MARKETING MANAGEMENT - undefined
4 SKILLSOFT
12.2022
H.S.C. - undefined
PEEL HIGH SCHOOL
01.2007
Skills
- Self-directed work
- Effective team collaboration
- Ability to perform under pressure
- Effective prioritization
- Managing changing workloads
- Assessing and escalating matters
- Strong relationship-building abilities
- Effective communication
- Effective organization skills
- Effective time management
- Developing new business opportunities
- Detail-oriented approach
Timeline
Administration Support Officer
NSW Health Tamworth Rural Referral Hospital
05.2022 - Current
Owner/Operator
Little Hopper
07.2019 - 03.2022
Owner/Operator Wedding and Event Planner
Perfect Planning
01.2015 - 01.2019
CERTIFICATE IN ADMINISTRATIVE SUPPORT: DEVELOPING YOUR ESSENTIAL SKILLS - undefined
CERTIFICATE IN EXCEL PRODUCTIVITY - undefined
SADLER LEARNING
CERTIFICATE IN ADVERTISING & MARKETING MANAGEMENT - undefined
4 SKILLSOFT
H.S.C. - undefined
PEEL HIGH SCHOOL
CERTIFICATE IN XERO -
STONE RIVER ELEARNING
Similar Profiles
Nicholas ChungNicholas Chung
Trauma ICU Registered Nurse at NSW Health John Hunter HospitalTrauma ICU Registered Nurse at NSW Health John Hunter Hospital
Ellie ChamberlainEllie Chamberlain
Registered Nurse at Tamworth Rural Referral HospitalRegistered Nurse at Tamworth Rural Referral Hospital
Caitlin McKenzieCaitlin McKenzie
Registered Nurse, Intensive Care Unit at Tamworth Rural Referral HospitalRegistered Nurse, Intensive Care Unit at Tamworth Rural Referral Hospital
Michelle BolteMichelle Bolte
Clinical Nurse Consultant Infection Prevention. at Hunter New England Local Health Service.Clinical Nurse Consultant Infection Prevention. at Hunter New England Local Health Service.
Leigh-Anne BurgessLeigh-Anne Burgess
Office Manager at Burgess Plumbing Services Pty LtdOffice Manager at Burgess Plumbing Services Pty Ltd