Brooke Taylor Marcen

Positions

Service supervisor

Assistant service manager

Assistant store services manager

Service team member

Online team member

• Supervised daily operations, ensuring high standards of customer service and store presentation
• Trained and mentored staff to enhance team performance and improve service delivery
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly
• Maintained adequate leadership skills
• Built strong relationships with my co-workers

• Self-motivated, with a strong sense of personal responsibility
• Skilled at working independently and collaboratively in a team environment
• Proven ability to learn quickly and adapt to new situations
• Demonstrated respect, friendliness and willingness to help wherever needed
• Passionate about learning and committed to continual improvement

• Developed food preparation and food service skills
• Developed the ability to problem solve and cooperate with my peers
• Collaborated with team members to complete orders
• Provided exceptional customer service by efficiently taking orders and addressing inquiries
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency