Brooklin Jenkins
Wallerwang,NSW
Summary
Dedicated Dental Assistant with a proven track record at Albion Park Dental, excelling in patient care and office administration. Expert in dental software management and sterilization techniques, I significantly enhanced patient satisfaction and efficiency. Skilled in team collaboration and patient education, my contributions led to a noticeable improvement in clinic operations and patient trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Albion Park Dental
11.2023 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
- Facilitated patient education on oral health practices by providing informative brochures and resources.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Westfund Dental
Westfund
01.2023 - 11.2023
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Maintained up-to-date knowledge of industry trends and best practices in denial management, ensuring the organization''s processes remained competitive and effective.
- Trained new employees on denial management best practices, fostering a knowledgeable and efficient workforce.
- Documented medical claim actions by completing forms, reports, logs and records.
- Examined medical treatment records and medical bills to gauge overall extent of liability.
- Assisted patients in understanding their coverage limitations or non-covered services, promoting transparency and patient satisfaction during the billing process.
- Ensured compliance with industry regulations and guidelines during denial management activities, avoiding potential legal issues or penalties.
- Scanned hard copy medical records and correspondence to convert into electronic files.
Hospitality Worker
Gundog Cafe
06.2022 - 01.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Cashier
Target Lithgow
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Attending MacKillop From Year 7 Until Nov Year 12
Mackillop College Bathurst
Bathurst, NSW11-2021
Kindergarten To Year 6
Scots School Lithgow
Lithgow01-2015
Skills
- Dental impressions
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Instrument Sterilization Techniques
- Patient Scheduling
- Infection control proficiency
- Patient Relations
- Oral hygiene education
- Patient Education
- Dental Material Handling
- Sanitation protocols
- Teeth Cleaning Assistance
- First Aid Training
- Oral Surgery Assistance
- Dental staff assistance
- Office Administration Duties
- Endodontic Procedure Assistance
- Dental Software Management
- Complex Problem-Solving
- Proficient in [Software]
- Restorative Dentistry Support
- Clinical Support
- Oral Surgery
- Patient Counseling
- Pediatric dental care
- Medical Records Management
- Data confidentiality measures
- Patient Record Maintenance
- Strong manual dexterity
- Emergency Response Preparedness
- Orthodontic Procedure Support
- Patient intake procedures
Certification
Current Drivers Licence
Current working with Children's check
Current First Aid Certificate
Timeline
Dental Assistant
Albion Park Dental
11.2023 - 09.2024
Westfund Dental
Westfund
01.2023 - 11.2023
Hospitality Worker
Gundog Cafe
06.2022 - 01.2023
Cashier
Target Lithgow
01.2020 - 06.2020
Attending MacKillop From Year 7 Until Nov Year 12
Mackillop College Bathurst
Kindergarten To Year 6
Scots School Lithgow
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