Brooklyn Abbott
Toolleen,VIC
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Showbagtime
Toolleen, Vic
01.2016 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated visual merchandising displays to attract customers and promote sales.
- Directed and supervised staff performance.
- Implemented new policies and procedures to ensure compliance with company standards and regulations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Responded to employee inquiries regarding payroll and timekeeping.
- Verified employee hours worked against timesheets provided by supervisors.
Hospitality Team Member
Toolleen hotel
Toolleen, Vic
01.2020 - 01.2022
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Ensured compliance with portion sizes, quality standards, and kitchen rules.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Re-stocked, organized and arranged service and food stations.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Followed recipes and customer requests to prepare meals.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Worked in fast-paced, ever-changing environment.
Education
High School Diploma -
Rochester Secondary College
Rochester Skills
- Employee schedule management
- Coordinating service initiatives
- Team development
- Upselling techniques
- Sales support
- Adaptability and flexibility
- Workflow coordination
- Sales proficiency
- Expertise in sales
- Team leadership
- Multitasking and organization
Timeline
Hospitality Team Member
Toolleen hotel
01.2020 - 01.2022
Customer Service Supervisor
Showbagtime
01.2016 - Current
High School Diploma -
Rochester Secondary College