Brooklyn Aialeo

• Streamlined communication between adjusters and clients, expediting claim resolution times.
• Enhanced customer satisfaction with timely and accurate claims resolutions.
• Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
• Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
• Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
• Improved claims processing efficiency by implementing streamlined workflow procedures.

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.

•Lead the National Honda Contact Centre to achieve and exceed overall business and departmental KPIs.

•Maximized Branch Sales and Service performance, through theimplementation of effective company process redevelopment.

•Line Management of HondaCare Consultants including recruitment, training and performance development.

•Analytic and strategic planning and development of Honda projects to forecast and optimize customer experience, company objects andrevenue generation.

•Management of data quality in Honda CRM, actively measuring andensuring highest quality of nationwide communications.

•Manage and delivery of departmental results and internal billing ofservices provided to Branches and Independently owned andoperated Honda Stores and Service Centres.

Customer Complaint Case Management, directly with customers and internal stakeholders. Responsible for the formal process anddevelopment of training and identification of resolution opportunities

• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.

• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Stayed informed on industry developments and market trends to gain competitive advantage.
• Networked with other professionals and organizations to expand contacts and opportunities.

• Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
• Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
• Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
• Promoted adherence to industry best practices through regular team discussions and training sessions on relevant topics such as security measures or regulatory compliance standards.