Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Bennett

Churchill,VIC

Summary

Dedicated Customer Service Professional with over 4 years of experience in conflict resolution and team support. Proven ability to enhance operations through effective task assignment and junior staff guidance. Recognized for clear communication and relationship management, adept at building rapport and resolving issues efficiently. Committed to elevating service standards and team performance in retail environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Woolworths
Churchill, Victoria
03.2022 - Current
  • Resolved customer complaints with clear communication and professional service.
  • Answered customer inquiries and provided accurate information about products and services.
  • Supported customers at Woolworths service desk with product enquiries and store directions.
  • Processed refunds, exchanges, and returns through Woolworths point-of-sale systems.
  • Assisted with Woolworths Click and Collect orders, providing accurate pickup support.
  • Remained calm and professional in stressful situations and diffused tense interactions.
  • Developed strong relationships with customers through attentive service. to encourage repeat business.

Relief assistant manager

Woolworths
churchill, VIC
01.2025 - 09.2025
  • Worked with management to develop plans for business goals.
  • Assigned work to staff and set priorities and goals.
  • Guided junior staff on daily tasks, projects, and objectives.
  • Helped resolve conflicts between team members in a professional manner.
  • Checked stock levels and arranged replenishment through store inventory systems.
  • Supported merchandising displays and maintained Woolworths presentation standards.

Floor walker

Alinta Energy
Morwell, Victoria
01.2020 - 02.2022
  • Instructed trainees on effective use of office equipment and software, ensuring smooth operational integration.
  • Cross-trained employees in various roles, enhancing workforce versatility and skill sets.
  • Facilitated onboarding by providing comprehensive orientation materials for new hires.

Education

Bachelor of Criminology And Criminal Justice -

Swinburne University of Technology
Melbourne, VIC
10-2026

Skills

  • Customer service
  • Problem resolution
  • Conflict resolution
  • Building rapport
  • Active listening
  • Empathy and patience
  • Task prioritization
  • Multitasking
  • Team leadership
  • Team development
  • Store maintenance
  • Relationship management

Timeline

Relief assistant manager

Woolworths
01.2025 - 09.2025

Customer Service Representative

Woolworths
03.2022 - Current

Floor walker

Alinta Energy
01.2020 - 02.2022

Bachelor of Criminology And Criminal Justice -

Swinburne University of Technology
Brooklyn Bennett