Summary
Overview
Work History
Education
Skills
Certification
Interests in the Field of Retail Services
Timeline
Generic

Brooklyn Ihlein

Aberglasslyn,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Student Early Childhood Educator

Maitland Kids Preschool and Early Learning Centre
12.2024 - Current
  • Created safe and nurturing learning environment for preschoolers.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Organised and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Sales Assistant, Supervisor

Bakers Delight
08.2022 - 12.2024
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritised helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed effective improvement plans in alignment with goals and specifications.


Education

High School Diploma -

St Joseph's College
09-2024

Skills

  • Reliability
  • Dependability
  • Communication
  • Active Listening
  • Self-control and Patience
  • Time Management
  • Team support and assistance
  • Goal-Oriented
  • Complex Problem-Solving
  • Proficient in a wide variety of cleaning techniques, including: dusting, mopping, polishing wooden surface

Certification

Statement of Attainment Certificate III in Retail Services - Obtained September 2024


First Aid Certificate - Obtained May 2025

  • CPR
  • First Aid
  • Anaphylaxis



Interests in the Field of Retail Services

My name is Brooklyn Ihlein and I completed the Higher School Certificate in 2024, combined with a Statement of Attainment Certificate III Retail Services. 

I am committed to helping customers discover their unique style by recommending clothing and jewellery that enhances comfort, confidence, and suits individual body shapes. I am dedicated to creating a positive shopping experience through attentive service, product knowledge, and a genuine love for helping people look and feel their best.


Timeline

Student Early Childhood Educator

Maitland Kids Preschool and Early Learning Centre
12.2024 - Current

Sales Assistant, Supervisor

Bakers Delight
08.2022 - 12.2024

High School Diploma -

St Joseph's College

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Brooklyn Ihlein