Brooklyn Pappas
Melbourne
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Timezone
10.2022 - Current
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Provided customer service support to ensure satisfaction
- Received, processed, and stocked merchandise in accordance with store policies
- Organized inventory shelves for easy access and maintenance of stock levels
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Collaborated with team members to maximize productivity and efficiency
- Adhered to safety guidelines while operating machinery or stocking shelves
- Greeted customers upon entering the store with friendly demeanor
Patient Service Assistant
Northern Health
04.2024 - 10.2024
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Supported clinical staff with efficient management of supplies and inventory as necessary to maintain optimal stock levels.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Disinfected tools, equipment and surfaces between patients.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Cleaned and set up rooms in preparation for patient appointments.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
Team Member
Tasman Butchers
10.2019 - 12.2022
- Processed and retrieved customer special orders
- Good at troubleshooting problems and building successful solutions
- Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals
- Considered hard working, ethical, and detail oriented
- Exceeded performance quotas with excellent call control and problem solving abilities
- Backed up fellow customer service team members by offering simultaneous interpretation of current calls
- Handled simultaneous tasks with good multitasking abilities
- Met sales targets consistently by cross-promoting items to customers
- Looped in management to handle calls with complex concerns or highly dissatisfied customers
- Assisted customers needing help with company tools and order systems
- Assisted customers with product selection and ordering process
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Operated cash registers to process payments from customers
- Improved knowledge and productivity through continuous education and learning from senior team leaders
Education
High School Diploma - undefined
Mill Park Secondary College
Melbourne, VIC12.2022
Skills
- Critical thinking
- Computer and technology skills
- Leadership
- Time management
- Attention to detail (always putting in 110%)
- Team player
- Hospitality
- Reliable and Trustworthy
- Written and Verbal Communication
- Planning and Coordination
- Calm Under Pressure
- Decision-Making
- Self-Directed
Certification
- CPCWHS1001 Prepare to work safely in the construction industry.
- RIIWHS205E Control traffic with stop-slow bat.
- RIIWHS302E Implement traffic management plans.
Timeline
Patient Service Assistant
Northern Health
04.2024 - 10.2024
Team Member
Timezone
10.2022 - Current
Team Member
Tasman Butchers
10.2019 - 12.2022
High School Diploma - undefined
Mill Park Secondary College
Similar Profiles
Patrick CurtinPatrick Curtin
Guest Services Agent at TimezoneGuest Services Agent at Timezone
Ethan BartonEthan Barton
Guest Service Attendant at TimezoneGuest Service Attendant at Timezone
Billy AlmahyBilly Almahy
Manager at TimeZoneManager at TimeZone