Brooklyn Smith
Forster
Summary
A warm, friendly and outgoing person who is willing to go the extra distance to provide a quality customer experience. A fast learner who can work independently and as a loyal member of a team. Proficient with Microsoft office, Internet and Social media.
Overview
8
8
years of professional experience
Work History
Cashier
Howard cinema
Tuncurry
08.2017 - Current
- Customer service Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Complied with health and sanitation practices and procedures
- Processed admission payments and provided tickets
- Greeted patrons at open night events and collected tickets
- Declined to admit patrons without ticket or unable to conform to safety policies
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Exceeded customer satisfaction by finding creative solutions to problems
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Home Care worker
Kincare
Forster
04.2023 - 01.2024
- Worked effectively in fast-paced environments
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of longterm, professional relationships
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Assisted disabled clients to support independence and wellbeing
- Assisted patients with personal requirements for housekeeping and grooming assistance
- Monitored progress and documented patient health status changes to keep care team updated
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided transportation and appointments management
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Checkout operator
Coles supermarket
Forster
03.2020 - 02.2021
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted with purchases, locating items and signing up for rewards programs
- Balanced daily transactions with accurate closing processes
- Answered store phone calls to provide general information and direct callers to desired departments
- Organized shelf merchandising to return displays to presentation-ready standards
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Scanned customer purchases and supported transactions to streamline sales process
- Received payments for products and issued receipts
- Informed customers about store policies, merchandise options and current promotions.
Support Playworker/Administration Assistant
Jitterbugs childcare centre
Nabiac
05.2016 - 05.2018
- Assist with supervision of children during school holidays
- Food preparation, while complying hygiene and food safety practices
- Maintain a clean and safe working environment
- Provide administrative support
- Maintain children's portfolios
- Prepare children for rest time.
Education
High school diploma -
Great lakes college
10.2021
Academic subjects -
Great lakes college
01.2021
Skills
- Customer Service
- Friendly
- Positive attitude
- Safety Procedures
- Cash Handling
- Restroom Inspection
- Customer service and support
- Team management
- Active listening
- Flexible
- Working collaboratively
- Work ethic
- Safety protocol
- Communication
Timeline
Home Care worker
Kincare
04.2023 - 01.2024
Checkout operator
Coles supermarket
03.2020 - 02.2021
Cashier
Howard cinema
08.2017 - Current
Support Playworker/Administration Assistant
Jitterbugs childcare centre
05.2016 - 05.2018
High school diploma -
Great lakes college
Academic subjects -
Great lakes college