Brooklyn Watson
Greystanes,NSW
Summary
Proven team player and effective communicator, excelled at McDonald's Australia Ltd by enhancing customer satisfaction and upselling menu items, demonstrating strong multitasking and cash handling abilities. Maintained high standards of professionalism and reliability, contributing to a positive customer experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Concierge Attendant
Scentre Group
09.2023 - Current
- Meet and greet visitors proactively in a timely manner.
- Manage reception services to ensure a positive customer experience.
- Announce arrival of guests.
- Liaise with cleaning and security staff maintaining cleanliness and safety at all times, throughout the centre.
- Maintained comprehensive knowledge of local businesses and attractions to provide informed recommendations.
- Managed concierge desk operations, maintaining a professional and organized environment at all times.
- Answer incoming calls to concierge desk.
- Transaction of Westfield Gift Cards.
- To always be professional and positive following Scentre Group rules and regulations.
Crew Member and Training
McDonald's Australia Ltd
11.2020 - 03.2024
- Worked front counter, drive-thru, Cafe and other areas.
- To greet customers with a smile upon their arrival and thanking them when they leave.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisting Crew Trainer to follow and reinforce the uniform and punctuality. Mentor to new team members providing training in each station within the store while being professional and compassionate.
Education
Completed Term 2 of Year 11 -
Greystanes High School
Greystanes, NSWDiploma - Human Resource Management
TAFE
Ultimo, NSW12.2024
Certificate IV - Human Resource Management
TAFE
Meadowbank11.2023
Certificate III - Business (Administration)
TAFE
Kingswood, NSW06.2023
Skills
- Strong multitasking
- Patience and composure
- Team player attitude
- Reliability and punctuality
- Exceptional communication
- Strong Work Ethic
- Cash Handling
- Telephone Etiquette
Work experience
Currently I am doing Work Experience with Scentre Group's HR team. This occurs once a week for 3 months.
Team Captain 2018 for my Inferno Cheer Team. Responsible for helping with organisation of my team and building moral. Here I also won the award of a Gold Scholarship in 2017 for my excellent leadership skills, effort, determination, hard work, team commitment and friendships.
Timeline
Concierge Attendant
Scentre Group
09.2023 - Current
Crew Member and Training
McDonald's Australia Ltd
11.2020 - 03.2024
Completed Term 2 of Year 11 -
Greystanes High School
Diploma - Human Resource Management
TAFE
Certificate IV - Human Resource Management
TAFE
Certificate III - Business (Administration)
TAFE
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