Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooklynne Stevens

Rockhampton,QLD

Summary

Dynamic People Performance Manager with a proven track record at McDonald's, enhancing team efficiency and productivity through innovative KPI tracking and personalized coaching plans. Skilled in Performance Analysis and fostering a culture of teamwork and collaboration, significantly boosting morale and employee performance. Demonstrates exceptional communication and problem-solving abilities, driving organizational success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

People Performance Manager

McDonald's
07.2021 - Current
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
  • Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
  • Managed quality control process to drive accuracy of performance inputs.
  • Tailored coaching and mentoring sessions to individual employee needs, significantly improving skill levels and performance.
  • Optimized team performance by identifying and addressing skill gaps through targeted training programs.
  • Boosted morale and productivity by establishing clear performance expectations and providing consistent feedback.

Barista

Cups and Muffs Cafe
02.2019 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Crew Member

McDonald's
12.2014 - 04.2019
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

Year 11 -

Rockhampton State High School
Rockhampton, QLD
12.2015

Skills

  • Coaching and Mentoring
  • Customer Focus
  • Performance Analysis
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Active Listening
  • Self Motivation
  • Adaptability
  • Professional Demeanor

Certification

2016 Cert III Retail Management

2017 Cert II Retail

2023 First Aid Training

2023 Fire Safety Training

2023 Food Safety Certificate

2023 MDP (Management Development Program)

2023 LT (leadership Transition)

2023 AYL (Advancing Your Leadership)

2024 DLM (Developing Leadership Managment)

Timeline

People Performance Manager

McDonald's
07.2021 - Current

Barista

Cups and Muffs Cafe
02.2019 - 03.2021

Crew Member

McDonald's
12.2014 - 04.2019

Year 11 -

Rockhampton State High School

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Brooklynne Stevens