BROTOTEE KARMAKAR

Customer Service Representative

Harris Farm

MOSMAN, NSW

10.2011 - Current

Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Coordinated with other supervisors, combining group efforts to achieve goals.
Interpreted and explained work procedures and policies to brief staff.
Enforced workplace safety protocols to minimize accidents or injuries in the office.
Oversaw employee performance evaluations, providing feedback and setting goals.
Coordinated workflow among administrative support personnel for smooth operations.
Resolved customer complaints or answered customers' questions.
Communicated regularly with senior management regarding department needs.
Managed daily operations, scheduling, and assigning tasks for office staff.
Prepared performance reports for upper management to assess department progress.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Promoted available products and services to customers during service, account management and order calls.
Delivered exceptional service by empathizing with customer concerns.
Surpassed sales goals through implementation of successful marketing strategies.
Provided top quality control and eliminated downtime to maximize revenue.
Provided product information to assist customers in purchasing decisions.
Supported sales team members to drive growth and development.
Cross-sold products by identifying customer needs during interactions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Strengthened customer retention by offering discount options.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Developed strong customer relationships to encourage repeat business.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Consulted with customers to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.