Broyde Davies-Worth
Newcastle ,NSW
Summary
Achieved operational efficiency in administrative and clerical roles over three years, positively impacting workflow. Enhanced customer experiences in cashier and retail positions, leading to increased satisfaction. Drove user experience improvements, resulting in better service outcomes. Delivered exceptional management in hospitality and food service for four years, elevating team performance. Expanded expertise in hospitality through successful completion of RSA and RCG certification and licensing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cafe and Restaurant Managers
Holmesville Takeaway and Cafe
01.2021 - 12.2024
- Assisted in managing roster and banking operations to support team efficiency. Aided in optimizing square shop system for better inventory management. Promoted effective stock rotation practices to minimize waste. Supported elevated food preparation standards to improve customer satisfaction. Provided excellent customer and table service to create enjoyable dining experiences. Helped streamline money handling processes to enhance financial accuracy. Learned to independently manage business operations and participated in hiring new staff. Contributed to weekly menu planning and special promotions while organizing engaging events during peak seasons.
Receptionist
The Food War - Hamilton - Retail
12.2018 - 01.2019
- The Participants will assist the Host with the daily operation of the store gaining skills and experience in working in a retail environment.
- The Host operates a retail food store which provides low cost food to disadvantaged members of the community.
Receptionist
Asylum Art Tattoo's
01.2010 - 01.2011
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensures knowledge of staff movements in and out of organization
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Organize meetings
- Tidy and maintain the reception area
Front end Supervisor
Franklins Broadmeadow
01.2008 - 12.2009
- Assist in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.
- Assist in communicating all information to cashiers regarding special promotions and sale items.
- Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.
- Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
- Provide orderly maintenance of front-end equipment and supplies.
Education
Certificate III - Food safety and hygiene
RSA & RCG
01.2024
Senior Secondary Certificate of Education - Higher School Certificate
Dale Young Mothers College
01.2007
Skills
- Achieved high customer satisfaction through effective service delivery Enhanced front-end operations, resulting in improved user engagement Streamlined administrative processes, contributing to overall efficiency Increased appointment scheduling accuracy, reducing conflicts Elevated barista service quality, leading to repeat customers Improved cash handling accuracy, minimizing discrepancies Completed closing tasks efficiently, ensuring readiness for the next day Optimized documentation practices, enhancing information retrieval Advanced front-end design projects, positively impacting user experience Fostered a welcoming atmosphere through professional greetings Strengthened maintenance routines, prolonging equipment lifespan Supported management in operational excellence initiatives Boosted retail sales through targeted promotions Strengthened security measures, enhancing customer trust Improved telephone response times, increasing customer engagement Enhanced training effectiveness, resulting in a more skilled workforce
Certification
- I have my own transport.
- Motor Vehicle - Car - NSW
AVAILABILITY
- I am available:
- Monday - Mornings, Afternoons, Nights
- Tuesday - Mornings, Afternoons, Nights
- Wednesday - Mornings, Afternoons, Nights
- Thursday - Mornings, Afternoons, Nights
- Friday - Mornings, Afternoons, Nights
- Saturday - Mornings, Afternoons, Nights
- Sunday - Mornings, Afternoons, Nights
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafe and Restaurant Managers
Holmesville Takeaway and Cafe
01.2021 - 12.2024
Receptionist
The Food War - Hamilton - Retail
12.2018 - 01.2019
Receptionist
Asylum Art Tattoo's
01.2010 - 01.2011
Front end Supervisor
Franklins Broadmeadow
01.2008 - 12.2009
Certificate III - Food safety and hygiene
RSA & RCG
Senior Secondary Certificate of Education - Higher School Certificate
Dale Young Mothers College