Bruce Edwards
Warriewood,NSW
Summary
A dedicated insurance professional with greater than 35 years workers' compensation experience encompassing all areas of workers' compensation.
Driven to achieve results for clients and assist in developing team members build their skills and capabilities to provide greater value to clients and improve their market value.
Overview
39
39
years of professional experience
Work History
Client Director
Aon Risk Services
Sydney, NSW
01.2005 - 12.2023
- Created detailed reports on clients' performance metrics.
- Provided guidance to team members regarding client projects.
- Managed relationships with key stakeholders and clients.
- Maintained a high level of customer service for all clients.
- Coordinated the development of innovative solutions for client needs.
- Conducted regular meetings with clients to discuss progress and address any issues or concerns.
- Reviewed, analyzed, and interpreted data from client surveys and feedback forms.
- Monitored project timelines and budgets to ensure successful completion of tasks within timeline and budget constraints.
- Prepared presentations for clients outlining project objectives and deliverables.
- Ensured compliance with industry standards and regulations related to client services.
- Collaborated with other departments to coordinate resources needed for successful completion of projects.
- Identified areas of improvement in processes related to client management.
- Developed strategies for optimizing customer satisfaction levels.
- Organized training sessions for staff on proper procedures when interacting with customers.
- Established policies and procedures pertaining to customer relations management.
- Recruited, hired and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
Senior Consultant
Aon
Sydney, NSW
01.1998 - 12.2004
Consultant
Aon
Sydney, NSW
09.1995 - 12.1997
Senor Claims Officer
CIC Insurance
Sydney, NSW
01.1991 - 08.1995
- Responsible for the management of a large client and workers' compensation claims portfolio within the NSW workers compensation scheme.
Senior Claims Officer
National Employers Mutual
Newcastle & Sydney, NSW
07.1984 - 12.1990
Education
High School Diploma -
Wallsend High
Wallsend, NSW11-1983
References
References available upon request.
Timeline
Client Director
Aon Risk Services
01.2005 - 12.2023
Senior Consultant
Aon
01.1998 - 12.2004
Consultant
Aon
09.1995 - 12.1997
Senor Claims Officer
CIC Insurance
01.1991 - 08.1995
Senior Claims Officer
National Employers Mutual
07.1984 - 12.1990
High School Diploma -
Wallsend High
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