Bruce Maconachie
Gold Coast,QLD
Overview
31
31
years of professional experience
1
1
Certification
1
1
Language
Work History
English Tutor
Hippos English School
03.1998 - Current
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Met with students and discussed educational goals and expectations.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Worked with students in classrooms or home environments to provide educational support.
- Improved students' written and verbal English skills through personalized learning programs.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Motivated students with accurate feedback and positive reinforcement.
- Used variety of teaching methods to successfully help wide range of students.
- Created personalized lesson plans to meet needs of diverse learners.
- Developed methods to motivate and engage students in learning.
Hotel Concierge
Hilton
01.1993 - 11.1997
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Assisted with luggage handling, valet services and concierge services.
- Handled customer complaints to satisfy and retain guests.
- Scheduled and confirmed restaurant reservations for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Provided accurate information regarding local attractions, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Arts - Journalism
James Cook University
Cairns02.1990
High School Diploma -
Trinity Bay High Scool
Cairns11.1988
Skills
Bilingual in English and Japanese
Japanese speaking
Having lived in Japan for 25 years and studying the language I have a high understanding of the spoken language
Certification
Responsible Service Of Gambling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Responsible Service Of Gambling
12-2023
English Tutor
Hippos English School
03.1998 - Current
Hotel Concierge
Hilton
01.1993 - 11.1997
Bachelor of Arts - Journalism
James Cook University
High School Diploma -
Trinity Bay High Scool