Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Bruce Phiri

Sydney,NSW

Summary

Committed Professional with a history of meeting company needs with consistent and organized work ethic. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational mission. Getting the goals accomplished and meeting all expected targets. Having a wide range of specialties with good communication skills. Very hands on with projects and ability to adapt and learn. Wether it be in caring industry or onsite in construction decades of experience have allowed multi skills across many industries. Working in team environment over long time within telstra retail in sales / team leader and self sufficiency learnt while running business over many years. It is all combined together for the complete collaboration for skills needed in a wide array

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Bruce The Business
Sydney, Nsw
05.2018 - Current
  • Developed and implemented business strategies to increase profitability and market share.
  • Created marketing plans and campaigns to promote products and services to potential customers.
  • Supervised staff, managed payroll and ensured compliance with labor regulations.
  • Analyzed financial data, identified trends, and developed forecasts for future growth.
  • Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
  • Negotiated contracts with vendors and suppliers to reduce operating costs.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Established relationships with banks and other funding sources to secure financing for operations.
  • Conducted research on industry trends in order to stay competitive in the marketplace.
  • Implemented new technologies into the business model in order to streamline processes.
  • Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
  • Designed employee training programs that focused on efficiency improvement initiatives.
  • Provided leadership through coaching employees on best practices for problem solving.
  • Organized meetings with key stakeholders to discuss strategic objectives for the company.
  • Generated ideas for new products or services based on market needs assessments.
  • Consulted with potential clients to determine how company could best meet needs.
  • Assessed quality and approved work before releasing to clients.
  • Developed estimates for Property services based on in-depth knowledge of labor and material expenses.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Disability Support Worker

ALFADI GIVING HAND DISABILITY AND AGED CARE
10.2022 - 03.2024
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Organized recreational and educational activities for clients according to individual needs.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Developed strategies to help individuals cope with their disability.
  • Transported clients to appointments, social events, and other activities as needed.
  • Encouraged independence by teaching skills needed for everyday life.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Advised family members on how best to provide care for disabled loved ones.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Created detailed and individualized plans to best support patients.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Documented services and collected required data for evaluation.
  • Educated clients on options to assist in making informed decisions.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Provided information to access financial assistance, legal aid or housing.
  • Advised on policy development and assisted in community program implementation.
  • Organized support groups to help families understand and support client or patient.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.

Property Manager

ZARAS HOUSE (Ref & Partners Inc)
Newcastle, NSW
06.2017 - 12.2022
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Inspected and monitored the building's physical condition to ensure compliance with established standards.
  • Coordinated repairs and renovations with contractors and service providers.
  • Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
  • Conducted regular safety inspections of the premises and equipment.
  • Ensured that all fire safety regulations were met and up-to-date.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Planned special events such as open houses or community gatherings held at the facility.
  • Planned and managed general repairs and maintenance and construction projects.

Tradesman Assistant

CN Construction and landscaping
Sydney, NSW
05.2018 - 03.2022
  • Provided tools, materials and equipment to tradesmen as needed.
  • Maintained a clean and safe work environment.
  • Inspected construction sites for potential hazards.
  • Recorded daily job progress reports.
  • Assisted in the maintenance of machinery and equipment.
  • Cleaned up debris from worksites after completion of tasks.
  • Loaded and unloaded material from trucks when necessary.
  • Reported any damages or safety concerns to supervisor immediately.
  • Performed basic carpentry duties such as cutting and measuring lumber.
  • Ensured that all safety protocols were followed onsite at all times.
  • Followed instructions from supervisors regarding assigned tasks.
  • Conducted routine inspections of tools and equipment for proper functioning.
  • Monitored inventory levels of tools, parts, and other supplies needed for jobs.
  • Prepared estimates for labor costs associated with projects.
  • Communicated effectively with colleagues to ensure efficient workflow.
  • Collaborated with team members on project planning initiatives.
  • Operated wide range of hand and power tools safely, properly and efficiently.
  • Completed construction tasks, millwork, carpentry, framing, plumbing, electrical and drywall building.
  • Read and reviewed commercial blueprints and job specs thoroughly and completely.
  • Measured and cut timber and steel with accuracy and minimal waste.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Lifted and moved tools, equipment, new items and parts into place.
  • Cleaned or lubricated machinery, equipment and other objects using power tools and cleaning equipment.
  • Installed or replaced machinery, equipment and components.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Transported plants, turf and other materials to designated areas for installation.
  • Installed water features such as fountains and sprinkler systems.
  • Performed routine maintenance of irrigation systems including repairs when needed.
  • Operated machinery such as bobcats or tractors when necessary.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
  • Operated heavy machinery such as paving machines, rollers, pavers, brooms and other related equipment to complete projects.
  • Measured job sites for accurate estimates of materials needed for each project.
  • Signaled directions to other workers to keep operations safe and accurate.
  • Assisted in the demolition and removal of existing structures;.
  • Installed drywall, flooring, and other building materials;.
  • Inspected foundations, walls, floors, doors, windows, roofing and tiling to ensure they meet code standards;.
  • Plumbed water and waste systems;.
  • Built concrete forms for footings and walls;.
  • Applied weatherproofing treatments to exterior surfaces as needed;.
  • Assembled scaffolding to provide safe access to elevated work areas;.
  • Laid bricks or blocks for walkways, walls or other structures;.
  • Repaired damaged plasterboard walls prior to painting.
  • Followed build procedures and work instructions to construct varied-size structures.
  • Complied with quality requirements to meet or exceed production service levels.

Professional Sales Representative /Business Specialist

Telstra
Newcastle, NSW
05.2007 - 06.2016
  • Demonstrated product features and benefits to potential customers.
  • Conducted market research to identify customer needs and preferences.
  • Provided customers with product information and technical support services.
  • Managed customer accounts throughout the entire sales cycle from inquiry to purchase order.
  • Resolved customer inquiries in a timely manner while providing excellent service.
  • Developed customized solutions based on customer requirements.
  • Participated in developing effective sales plans targeting key markets or segments.
  • Ensured that all sales objectives were met within established timelines.
  • Followed up with customers post-sale to ensure satisfaction and address any issues.
  • Reviewed weekly and monthly performance metrics to evaluate progress against goals.
  • Identified new opportunities for growth by identifying untapped markets or niches.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Worked with new and existing customers to build excellent rapport.
  • Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
  • Developed and implemented sales strategies to increase market share.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Student Services Assistant

University Of Newcastle
Callaghan, NSW
11.2006 - 01.2008
  • Helped students build social, emotional and academic skills.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Created surveys to assess the effectiveness of existing student services programs.
  • Monitored usage of online resources provided by the university for students' use.
  • Provided guidance and support to incoming freshmen during their transition into college life.
  • Collaborated with staff members from other departments on projects related to student services.
  • Assisted in developing new initiatives to enhance the quality of student services offered by the university.
  • Participated in meetings with faculty members regarding student concerns.
  • Facilitated group discussions on various issues affecting college life.
  • Developed strategies for improving outreach efforts for student services programs.
  • Advised students on available financial aid opportunities.
  • Created and distributed informational materials about campus resources to students.
  • Organized and maintained files related to student services activities.
  • Compiled data for reports related to student services programs.
  • Coordinated events for student orientation sessions.
  • Responded to inquiries from students concerning academic policies and procedures.
  • Assisted with scheduling of student appointments with advisors.
  • Assisted students in navigating the university's online registration system.
  • Provided assistance to students regarding tuition payment options and deadlines.

Education

Certificate IV in Disability - Health And Disability

Institute of Business And Innovation
03-2022

Bachelor of Business/ Construction Management - Business And Construction Management

University of Newcastle
Newcastle
11-2009

Foundation program for business and economics school - International Foundation Programme For Business

University of Newcastle
Newcastle, NSW
12-2005

International General Certificate of Secondary Education / A Level Cambridge - IGCSE and A Level

Lomagundi College
11-2005

Skills

  • Home Healthcare Services
  • Client Needs Assessment
  • Individual Support Plans
  • Risk Assessments
  • Case Management
  • Independent Living Support
  • Progress Documentation
  • Family Communication
  • Incident Reports
  • Disability Services support
  • Documentation And Reporting
  • Recordkeeping proficiency
  • Team Leadership
  • Medication schedules
  • Care Documentation
  • Computer Skills
  • Documentation skills
  • Educational Support
  • Creative Thinking
  • Positive Reinforcement
  • Workforce Management
  • Business Development
  • Business Administration
  • Staff Development
  • Marketing campaign development
  • Business Planning
  • Customer Service
  • Staff Management

Affiliations

  • Volunteering with salvation army and other charities to give back to community.
  • volunterring with kids and refugees to help with settling in.
  • Playing charity sports on weekends.

Certification

  • please find attached

Accomplishments

-please find attached

References

References available upon request.

Timeline

Disability Support Worker

ALFADI GIVING HAND DISABILITY AND AGED CARE
10.2022 - 03.2024

Business Owner/Operator

Bruce The Business
05.2018 - Current

Tradesman Assistant

CN Construction and landscaping
05.2018 - 03.2022

Property Manager

ZARAS HOUSE (Ref & Partners Inc)
06.2017 - 12.2022

Professional Sales Representative /Business Specialist

Telstra
05.2007 - 06.2016

Student Services Assistant

University Of Newcastle
11.2006 - 01.2008

Certificate IV in Disability - Health And Disability

Institute of Business And Innovation

Bachelor of Business/ Construction Management - Business And Construction Management

University of Newcastle

Foundation program for business and economics school - International Foundation Programme For Business

University of Newcastle

International General Certificate of Secondary Education / A Level Cambridge - IGCSE and A Level

Lomagundi College

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