Bruce Xin
Sydney,NSW
Summary
Dynamic and skilled Barista with a proven track record at LUMOS, adept in brewing specialty beverages and operating espresso machines with efficiency. Excelled in enhancing customer satisfaction and team collaboration, showcasing exceptional multitasking and soft selling abilities. Achieved significant improvements in service quality and workflow, embodying a perfect blend of technical expertise and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Barista
LUMOS
North Sydney/Mascot, NSW
06.2024 - Current
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Barista
Mrs.fields
Mascot, NSW
01.2022 - 05.2024
- Processed customer orders efficiently during peak hours.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Assisted new staff in mastering and adapting to new equipment.
Barista
Ho'me kids cafe Rhodes
Rhodes, NSW
11.2021 - 01.2022
- Restock product displays based on demand and projected sales.
- Describe menu items to customers and suggest drinks and food.
- Greet customers, and take orders for coffee drinks, food items, and other beverages.
- Prepare and serve coffee, espresso drinks, blended coffees and teas.
Education
Master of Commerce -
The University of Sydney
Sydney, NSW01-2021
Skills
- Expert in brewing coffee and preparing specialty beverages (eg, lattes, cappuccinos, etc)
- Espresso machine and Uber milk operation
- Soft selling
- Closing duties
- Speedy and efficient
- Multitasking and organization
- Team player
Timeline
Barista
LUMOS
06.2024 - Current
Barista
Mrs.fields
01.2022 - 05.2024
Barista
Ho'me kids cafe Rhodes
11.2021 - 01.2022
Master of Commerce -
The University of Sydney
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