Bruce Nugara

Experienced professional adept at creating team synergy, improving efficiency, and delivering customer solutions. Skilled in managing business processes, resources, and budgets.

Experienced professional driving new business improvements and outcomes through effective investigative methods and building trust with key stakeholders. Skilled in engaging with subject matter experts and senior business decision makers.

Experienced in delivering Customer and Service Integration Management solutions to optimise operational outcomes, reduce costs, mitigate risks, and enhance process efficiency. Skilled in supporting business growth and flexibility through improved infrastructure.

Highly skilled in communication and customer focus with a sharp business acumen. Successfully navigates organisational change.

• ITIL v3 Foundation
• ServiceNow
• Business Process Development
• BABOK
• Transition & Transformation
• Risk Management
• Organisation Change Management
• Workshop Management
• Decision Analysis
• Team Management
• Service Delivery
• Experience in using Jira, Confluence, MS Project, Visio

• Introduced the fundamentals of a mature ServiceNow Service Management solution within the Airport Technology department, providing a more robust outcome.
• Implemented solutions that improved and simplified the management of Employees from Starting through to Separation resulting in increased Customer Satisfaction.
• Assisted with reshaping the way IT Services are managed by multiple Service Partners and designed the manner in which Service Delivery was reported, with a single focus on driving a Business perspective outcome, for all aspects of a Global aviation business.
• Managed a Team of Business Analysts who implemented the next generation Service Delivery, applying ITIL principles, ensuring all business requirements were delivered with quality solution offerings, whilst meeting all KRA’s.
• As a Deployment Lead, I oversaw the implementation of several large and complex Service Management Transformations, for both local Tier 1 and International Customers.