Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bruna Barcelos Conceicao

Burwood,NSW

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

FOH Team Member

Tropicana Caffe
09.2025 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
  • Assisted in maintaining cleanliness and organization of front-of-house areas to uphold health standards.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.

Waitress/ Bar Staff Member

Lord Raglan Hotel
05.2025 - Current
  • Managed daily bar operations, ensuring timely service and customer satisfaction.
  • Cashier and bartender
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Crafted and served diverse cocktails and beverages to enhance customer satisfaction.

Waitress

Staff Eventos RJ
04.2024 - 02.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Childcare monitor casually


Delivery Supervisor

Padrao Do Fonseca
09.2022 - 09.2024
  • Mentored new delivery team members, providing guidance on best practices and company policies.
  • Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
  • Picked, packed, and labeled orders according to specific instructions
  • Organization and cleaning of the workspace, return of products to the warehouse at the end of the day


Bakery Assistant

Las Violetas
06.2024 - 07.2024
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Casual Holiday Shift

Bar Assistant

Bar & Karaoke São Cristóvão
05.2017 - 11.2019
  • Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
  • Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
  • Streamlined drink preparation processes for faster service during busy times.
  • Maintained a clean and organized bar area, adhering to health and safety regulations.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Delivered food to customers at bar and tables.
  • Operated POS system to collect payments from customers.

Education

Foreign Trade

Anhanguera
Brazil
05-2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Patience and ability to deal with complaints
  • Cleanliness
  • Attention to detail

Languages

English
Advanced (C1)
Spanish
Professional Working
Portuguese
Native or Bilingual

Certification

  • RSA
  • Barista

Timeline

FOH Team Member

Tropicana Caffe
09.2025 - Current

Waitress/ Bar Staff Member

Lord Raglan Hotel
05.2025 - Current

Bakery Assistant

Las Violetas
06.2024 - 07.2024

Waitress

Staff Eventos RJ
04.2024 - 02.2025

Delivery Supervisor

Padrao Do Fonseca
09.2022 - 09.2024

Bar Assistant

Bar & Karaoke São Cristóvão
05.2017 - 11.2019

Foreign Trade

Anhanguera

Similar Profiles

CREATE PROFILE
Bruna Barcelos Conceicao