Bruna Dos Santos
North Strathfield,NSW
Summary
A highly motivated Sales Assistant with 3 years of experience in customer service and sales. Proven track record of meeting sales targets through effective merchandising and in-store promotions. Possesses excellent communication and interpersonal skills to ensure positive customer experiences.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Ally
09.2023 - 02.2024
- Provided excellent customer service through communication and interpersonal skills.
- Communicated with all customers and staff in pleasant and professional manner.
- Met sales targets consistently through effective merchandising and in-store promotions.
Front of House Manager
Vapiano
07.2023 - 11.2023
- Gathered paperwork and contacted customers to book appointments.
- Set up appointments and maintained organized calendar.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Concierge
JLL
11.2022 - 04.2023
- Wrote and recorded orders for merchandise or entered orders into computers.
- Built and maintained strong relationships with client personnel and prospective clients.
- Handled payment transactions by cash or card.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Diploma - Project Management
Internacional House
Sydney, Australia12.2024
Bachelor of International And Global Studies - Internacional Trade
University of Rio Dos Sinos
Brazil06.2021
Skills
- Sales expertise
- Problem-solving abilities
- Excellent Communication
- Time management abilities
- Friendly and Helpful
- Multitasking Abilities
- Positive Customer Engagement
- Staff Support
- Organization
- Attention to Detail
Timeline
Sales Assistant
Ally
09.2023 - 02.2024
Front of House Manager
Vapiano
07.2023 - 11.2023
Concierge
JLL
11.2022 - 04.2023
Diploma - Project Management
Internacional House
Bachelor of International And Global Studies - Internacional Trade
University of Rio Dos Sinos
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