Bruna Cristina Santana
Wyndham Vale,VIC
Summary
Consolidated career in the retail sector focused on the commercial area.
Experience in eCommerce, marketplace and fullcommerce operations. Expertise in prospecting, sales, inventory management, and project management.
Domain in dashboard development in Microsoft and Google tools: Excel, Power BI, Dynamics 360, Google Analytics.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Focus On Furniture
07.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Boosted all sales opportunities, up-sell and cross-sell
- Advised customers of delivery dates accurately
- Achieved sales targets as set by store manager
- Provided service reports and follow through to customer satisfaction
- Completed all sales orders, purchase orders and cash receipts accurately
- Compiled finance application ensuring accuracy
- Ensure all finance applications are recorded in appropriate register
Senior Ecommerce Consultant
Infracommerce
10.2022 - 05.2023
- Evaluated eCommerce/client needs and expectations, establishing clear goals for each consulting engagement
- Developed an unique negotiation for the eCommerce/client as well as personalized commission, contract and service level agreements
- Analyzed of contracts with the legal team
- Managed KPIs and presenting weekly to managers and clients through reports in Power BI, Google Analytics and Excel
Account Manager
Via Varejo
03.2020 - 09.2022
- Identified, qualified, and engaged sellers for Marketplace platform through cold calling, networking, marketing and prospective database leads
- Developed negotiations for major brands as Coca Cola, Samsung, Nescafe, Heineken, Nivea, Pringles, etc
- Participated in networking events within industry, expanding professional connections and generating leads.
- Meet or exceed quotas, revenue targets, and operational metrics
- Provided routine executive-level reporting on Seller's current business and future opportunities
- Implemented and track metrics for recording success and quality of sellers and use these metrics to guide work and find opportunities
- Drove process and implementation projects like Dynamics CRM for new opportunities and new reports in Power BI
- Identified potential to upsell opportunities like fulfillment, management platforms and logistical solutions
- Assisted in development materials for new negotiations
- Build relationships and promote sales campaign with sellers
- Addressed sellers problems
Commercial Assistant
Dia Group
12.2018 - 03.2020
- Placed orders ensuring accuracy in documentation and compliance with company policies
- Prepared accurate proposals, and quote tailored
- Assisted in contract negotiations, resulting in improved terms for both parties involved
- Maintained updated prices records on ERP
- Monitored stock and place orders according to FIFO method
- Took notes and dictation at meetings
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
Education
Certificate IV - Leadership And Management
Greystone College
Vocational Education Training (VET)04.2024
Bachelor's And Associate's Degrees - Logistics Management
Faculdade De Tecnologia Do Estado De Sao Paulo
Sao Paulo, Brazil07.2021
Certificate - General English
Bayswater College
London, England04.2022
Skills
- Prospecting skills
- Microsoft Excel
- Sales Strategies
- Cold-calling
- B2B Sales
- Project Management
- Upselling and Cross Selling
- Ecommerce
- Marketplace
- KPI Dashboards
- Fulfillment
- CRM
- ERP
- Cross-border Transactions
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Sales Consultant
Focus On Furniture
07.2023 - Current
Senior Ecommerce Consultant
Infracommerce
10.2022 - 05.2023
Account Manager
Via Varejo
03.2020 - 09.2022
Commercial Assistant
Dia Group
12.2018 - 03.2020
Certificate IV - Leadership And Management
Greystone College
Bachelor's And Associate's Degrees - Logistics Management
Faculdade De Tecnologia Do Estado De Sao Paulo
Certificate - General English
Bayswater College
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