Summary
Overview
Work History
Education
Skills
Websites
Languages
Additional Information
References
Timeline
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Bruna Santana

Footscray,VIC

Summary

Consolidated career in the retail sector focused on the commercial area.

Experience in eCommerce, marketplace and fullcommerce operations. Expertise in prospecting, sales, inventory management, and project management.
Domain in dashboard development in Microsoft and Google tools: Excel, Power BI, Dynamics 360, Google Analytics.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Focus On Furniture
07.2023 - Current
  • Advise customers on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
  • Boost all sales opportunities, up-sell and cross-sell
  • Advise customers of delivery dates accurately
  • Achieve sales targets as set by store manager
  • Provide service reports and follow through to customer satisfaction
  • Compile finance application ensuring accuracy

Senior Ecommerce Consultant

Infracommerce
10.2022 - 05.2023
  • Evaluated eCommerce/client needs and expectations, establishing clear goals for each consulting engagement
  • Developed an unique negotiation for the eCommerce/client as well as personalized commission, contract and service level agreements
  • Analyzed of contracts with the legal team
  • Managed KPIs and presenting weekly to managers and clients through reports in Power BI, Google Analytics and Excel

Account Manager

Via Varejo
03.2020 - 09.2022
  • Identified, qualified, and engaged sellers for Marketplace platform through cold calling, networking, marketing and prospective database leads
  • Developed negotiations for brands as Coca Cola, Samsung, Nescafe, Heineken, Nivea, Pringles, etc
  • Participated in networking events within industry, expanding professional connections and generating leads
  • Meet or exceed quotas, revenue targets, and operational metrics
  • Provided routine executive-level reporting on Seller's current business and future opportunities
  • Implemented and track metrics for recording success and quality of sellers and use these metrics to guide work and find opportunities
  • Drove process and implementation projects like Dynamics CRM for new opportunities and new reports in Power BI
  • Identified potential to upsell opportunities like fulfillment, management platforms and logistical solutions
  • Assisted in development materials for new negotiations
  • Build relationships and promote sales campaign with sellers

Commercial Assistant

Dia Group
12.2018 - 03.2020
  • Placed orders ensuring accuracy in documentation and compliance with company policies
  • Prepared accurate proposals, and quote tailored
  • Assisted in contract negotiations, resulting in improved terms for both parties involved
  • Maintained updated prices records on ERP
  • Monitored stock and place orders according to FIFO method
  • Took notes and dictation at meetings
  • Managed mail and both incoming and outgoing correspondence and email.

Education

Certificate IV - Leadership And Management

Greystone College
Melbourne, VIC
04.2024

Bachelor's And Associate's Degrees - Logistics Management

Faculdade De Tecnologia Do Estado De Sao Paulo
07.2021

Skills

  • Prospecting skills
  • Microsoft Excel
  • Sales Strategies
  • Cold-calling
  • B2B Sales
  • Project Management
  • Upselling and Cross Selling
  • Ecommerce
  • Marketplace
  • KPI Dashboards
  • Fulfillment
  • CRM
  • ERP
  • Cross-border Transactions

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Additional Information

Student Exchange Program in England

Bayswater College, April 2022

References

Clayton Powell

2IC store manager Focus on Furniture

0432 144 266

cpowell7415@gmail.com


Jade Heywood

Friend

0452 284 084

jadeheywood23@gmail.com

Timeline

Sales Consultant

Focus On Furniture
07.2023 - Current

Senior Ecommerce Consultant

Infracommerce
10.2022 - 05.2023

Account Manager

Via Varejo
03.2020 - 09.2022

Commercial Assistant

Dia Group
12.2018 - 03.2020

Bachelor's And Associate's Degrees - Logistics Management

Faculdade De Tecnologia Do Estado De Sao Paulo

Certificate IV - Leadership And Management

Greystone College

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Bruna Santana