Bruno Costa De Andrade
Ipswich,Australia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Courier Contractor
Beestons
Ipswich, Queensland
08.2022 - Current
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Followed company policies regarding fuel usage and vehicle maintenance.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Coordinated parcel delivery using strong time management skills.
- Conducted daily inspections of vehicle fluid levels including oil, coolant level, tire pressure, brakes and lights before leaving warehouse premises.
- Checked and secured package loads before deliveries.
- Documented pickups and deliveries and submitted reports after shift.
Courier
Startrack
Melbourne, Australia
01.2020 - 07.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries.
- Communicated with customers to coordinate delivery times.
- Delivered items to residential addresses within specified time frames.
IT Suport technician
Infinito Promoções e Eventos
Recife, Brazil
08.2014 - 04.2018
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone or using Team viewer to remote access customer's computers outside the State
- Setting up accounts in outlook server for new users
- Repairing and replacing desktop and laptop as necessary
- Supports a clean and tidy work place for configuring, maintaining, repairing and packing equipment
- Dissembling and reassembled laptops and replaced defective part.
IT Support Technician
Daten Technology
Recife, Brazil
08.2011 - 09.2013
- Repairing desktops, laptops, Macs, and others specific repairs such as (power jack resoldering, recording bios, disassembling laptops and desktops)
- Giving support in the network support part of company analyzing top network performance concerns influencing the speed and reliability of your devices, including bandwidth usage, traffic patterns, bottlenecks, frequently down or crashed servers, connection lags, delays, replacing the cables and crimping connectors
- Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfilment
- Testing peripherals and components of desktops and laptops that have returned from warranty
- Identifying the defect of the computer using the software called 'Hirens Boot' and doing the checklist.
IT Removalist(Casual)
Global A+N
Melbourne, Australia
- Handling the disconnection and reconnection of desktop computers for companies that are relocating
- Indicate destinations of items by labelling; secure loads in vehicles to prevent damage and shifting
- Notify management of any damage and breakage.
- Planned and completed group projects, working smoothly with others.
IT support ( Casual)
International House/Grasshopper
Melbourne, Australia
- Installed and maintained company’s computer systems and network
- Performed upgrades and installed updates
- Assisted customers with anti-virus program installations and virus removals
- Used good problem-solving skills for troubleshooting problems
- Implementing and management LAN connectivity and wireless networks
- Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support face to face.
Education
Certificate IV Information Technology Networking -
Danford College
Melbourne, VIC09.2020
Technology of Computer Network -
University Salgado De Oliveira Pernambuco
02.2013
Junior Linux Administrator -
Especializa Treinamentos
Skills
- Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues Possesses a thorough knowledge of computer hardware and software applications Has a graduation in Information Technology of Network and eight years of experience working as an IT Support Technician
- Repairing and replacing desktop and laptop as necessary
- Supports a clean and tidy work place for configuring, maintaining, repairing and packing equipment
- Dissembling and reassembled laptops and replaced defective part
- Testing And Repair
- Equipment Repair
- Expertise In Installations
- Diagnostics Expertise
- Troubleshooting Abilities
- Installations And Repairs
- Teamwork And Collaboration
- Growth Planning
- Reporting Skills
Personal Information
- Date of Birth: 07/04/1987
- Nationality: Brazilian
Languages
- English
- Portuguese
References
Available upon request.
Timeline
Courier Contractor
Beestons
08.2022 - Current
Courier
Startrack
01.2020 - 07.2022
IT Suport technician
Infinito Promoções e Eventos
08.2014 - 04.2018
IT Support Technician
Daten Technology
08.2011 - 09.2013
IT Removalist(Casual)
Global A+N
IT support ( Casual)
International House/Grasshopper
Certificate IV Information Technology Networking -
Danford College
Technology of Computer Network -
University Salgado De Oliveira Pernambuco
Junior Linux Administrator -
Especializa Treinamentos
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