Bruno Silva
Woolloomooloo,NSW
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and very active person. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Construction Assistant
Casais Engenharia SA
10.2021 - 09.2023
- Carefully reviewed all documents and reports for completeness and accuracy.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Receptionist Manager
Hospital Da Luz
01.2016 - 09.2021
- Created organized filing system to manage department documents.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Reception Assistant
Hospital Da Luz
02.2011 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Education
Bachelor of Business Admin. - Management Science
University of Minho
06.2019
Skills
- Quality Procedures
- Multitasking Abilities
- Material Logistics
- Operational Efficiency
- Staff Management
- Time Management
- Document Control
- Schedule Management
- Supply Management
Hobbies: Travel, Adventur, Padel, Football
In my leisure time, I privilege a healthy and sustainable lifestyle. As I have a free spirit, travel is part of my aims. I believe that living with other cultures and customs is the most enriching source of the human being. Taking a deep breath in nature helps balance our emotions, feeling refreshed. In addition to taking care of mental health, I also preserve physical health by doing various sports, such as playing soccer, playing paddle tennis and running.
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Additional Information
Australian Drive License;
Working Right Australian;
RSA Certificate;
Tax File Number
Timeline
Construction Assistant
Casais Engenharia SA
10.2021 - 09.2023
Receptionist Manager
Hospital Da Luz
01.2016 - 09.2021
Reception Assistant
Hospital Da Luz
02.2011 - 01.2016
Bachelor of Business Admin. - Management Science
University of Minho
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