Bruno Albin Jaamaa
Melbourne,VIC
Summary
Efficient Receptionist skillful in managing schedules, arranging meetings and responding to emails. Self-motivated and tech-savvy individual proficient in Opera and Microsoft Suite. Offering 3 years of experience providing in-person, virtual, online support, including bookkeeping, social media management, newsletter creation and customer service.
Looking for a part-time job in the hospitality industry while completing my education at the Univeristy of Melbourne.
Overview
3
3
years of professional experience
Work History
Virtual Receptionist
JJ MARINE LLC
09.2023 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Assisted in the reduction of hold times by efficiently routing callers to available team members or taking detailed messages when necessary.
Front Office Receptionist
Kempinski Hotel & Residences Palm Jumeirah
12.2022 - 08.2023
- Increased efficiency through proficient use of office software such as Opera Cloud, as well as the Microsoft Suite.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Concierge
Ara Palace
01.2021 - 10.2021
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Education
Bachelor of Science - Computing And Software Systems
University of Melbourne
Melbourne06.2026
High School Diploma -
Dubai International Academy - Emirates Hills
Dubai06.2020
Skills
- Excellent Communication and Confidence
- Basic IT Troubleshooting
- Understanding of high-level (5-star) customer service
- Opera Cloud Knowledge
Languages
English
Native or Bilingual
Finnish
Native or Bilingual
References
Sheik Maaz - Former Kempinski Duty Manager
PH: +971 50 783 2355
Email: abcorphkfi@gmail.com
Jyrki Jaamaa - CEO of JJ Marine LLC
PH: +971 50 454 8415
Timeline
Virtual Receptionist
JJ MARINE LLC
09.2023 - Current
Front Office Receptionist
Kempinski Hotel & Residences Palm Jumeirah
12.2022 - 08.2023
Concierge
Ara Palace
01.2021 - 10.2021
Bachelor of Science - Computing And Software Systems
University of Melbourne
High School Diploma -
Dubai International Academy - Emirates Hills
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