Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Chan

Epping

Summary

Motivated High school student committed to providing high quality service for superior guest experiences. Positive, responsible personality with excellent teamwork and critical thinking skills.

Overview

6
6
years of professional experience

Work History

Community Work Volunteer

Volunteer Work
01.2023 - Current
  • Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
  • Planned and delivered numerous activities and special events.
  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Mentored at-risk youth to improve personal wellbeing and academic performance.

Pet Sitter

Pet Sitter
02.2023 - 11.2023
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Monitored animals for behavioral problems and signs of health issues.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Boba Barista

King Tea
12.2021 - 12.2022
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.

Retail Assistant

The Reject Shop
07.2021 - 11.2021
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Assisted customers with prompt and polite support in-person and via telephone.

Student Council Member

Carlingford High School
02.2019 - 01.2020
  • Volunteered for school and council-sponsored events.
  • Represented student body at school district, board of education and civic events.
  • Participated in election and campaign process, gathering student support and votes.
  • Reported council plans and results to student body.

Education

Carlingford High School
Carlingford, NSW

Skills

  • Teamwork
  • Critical Thinker
  • Communication Skills
  • Multilingual in English, Mandarin and Cantonese
  • Exceeding Customer Expectations
  • Building Customer Relationships and Loyalty
  • Attention to Detail
  • Store Policies and Procedures
  • Strong Communication and Interpersonal Skills

Timeline

Pet Sitter

Pet Sitter
02.2023 - 11.2023

Community Work Volunteer

Volunteer Work
01.2023 - Current

Boba Barista

King Tea
12.2021 - 12.2022

Retail Assistant

The Reject Shop
07.2021 - 11.2021

Student Council Member

Carlingford High School
02.2019 - 01.2020

Carlingford High School

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