Bryan Garcia
Bundeena,NSW
Summary
Dynamic and proactive professional with a strong work ethic, honed at W Sydney (Marriott International). Renowned for exceptional customer service and effective problem-solving, consistently enhancing guest satisfaction. Adept at multitasking and collaborating with housekeeping teams to streamline operations, ensuring a seamless experience for all guests.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Style Supervisor
W Sydney (Marriott International)
31 Wheat Road Sydney, Australia
09.2023 - Current
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtain list of rooms to be clean immediately and lists of prospective check-outs or discharges to prepare work assignments.
- Assists Director of Style/Manager with ordering stock to ensure adequate supplies.
- Supervises daily Style shifts operations and ensures compliance with all Style policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises and effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipments and uniforms.
- Assists Director of Style/Manager to run daily communication briefings.
- Assists Director of Stye/ Manager with the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Focuses on continuous improvement.
- Is a key player in facilitating guests lost property items.
Wheels(Porter)/Conceirge
W Sydney (Marriott International)
31 Wheat Road Sydney, NSW Australia
09.2023 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Housekeeping Room Attendant
Sofitel Darling Harbour
12 Darling Drive, Sydney NSW 2000
02.2023 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Environmental Services Attendant
Studio City Resort and Casino- Forbes 5-Star
Cotai Macau(Special Administrative Region) China
10.2015 - 06.2022
- Enhanced waste management efficiency by implementing proper sorting and disposal techniques.
- Supported infection control efforts through diligent cleaning, sanitizing, and disinfecting of surfaces and spaces within the facilities.
- Participated in regular safety training sessions to ensure adherence to health standards while performing job duties effectively.
- Contributed to the achievement of organizational sustainability targets by consistently adhering to established policies, procedures, and best practices in environmental services delivery.
- Demonstrated commitment to continuous improvement through active participation in professional development workshops, seminars, and conferences focused on environmental services topics.
- Assisted in reducing energy consumption by optimizing facility equipment usage and maintenance schedules.
- Managed hazardous materials disposal responsibly according to established guidelines, ensuring minimal impact on surrounding environment.
- Contributed to team success by collaborating effectively with colleagues on various projects and tasks.
- Maintained a high level of cleanliness in facilities, contributing to a healthy and safe environment for all occupants.
- Increased customer satisfaction with timely response to service requests, addressing concerns promptly, and providing exceptional service quality.
- Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned elevators, glass, and planters in public areas.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Floral Assistant-Part Time
Studio City Resort and Casino
Coati Macau SAR, China
11.2018 - 03.2022
- Provided assistance in setting up floral displays at weddings, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Increased repeat clientele through exceptional customer service skills and attention to detail.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
Housekeeping Team Leader
Mandarin Plaza Hotel
Archbishop Reyes Avenue, Cebu City, Philippines
04.2013 - 10.2015
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Maintain the establishment's interior dusting, vacuuming, refilling supplies, get rid of wastes, preserving supplies,
- maintaining facilities and equipment.
- Observes and supervises the quality and quantity of work.
- Instructs and assists team members in the cleaning procedures and techniques.
- Attends to the concerns the needs of the hotel in terms of housekeeping service
- Communicated repair needs to maintenance staff.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Sees to it that the other employees are upholding the established standards in the hotel terms of housekeeping service.
- Observes proper precautions that are essential in protecting the establishment and the properties of guest.
- Reports any cases of theft, damage, lost and found belongings.
Front Office Assistant
Days Hotel Mactan
Pusok Lapu-Lapu City, Cebu Philippines
01.2012 - 03.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
Production Staff/Team On-Call
Wafer Model Philippines
Cebu City, Cebu Philippines
07.2011 - 12.2011
- Assisting responsible for maintenance and placement costumes, as well as assisting the models in getting into and out of the stage.
- Manages the microphones and maintains headset as a show runs.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Facilitated clear communication between departments, ensuring smooth production operations.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Ensured safety protocols were followed on set, minimizing accidents and maintaining secure environment.
- Supervised wardrobe, hair, and makeup needs for several models simultaneously on remote shoot location.
Waiter/Server Assistant
Days Hotel
Pusok, Lapu-Lapu City, Cebu Philipppines
06.2011 - 12.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter/Server Assistant
Alona Pyramid Resort
Tawala Panglao, Bohol, Philipines
04.2010 - 12.2010
- Greet and welcome customers and escort them to their table.
- Set up the table prepare the necessary items for dining.
- Present the menu to the guest and answer the inquiries regarding about the food selections.
- Take food and beverage orders.
- Serve food and beverages to the guest and ensure their satisfaction.
- Attend to any concern and complaints regarding the service or food.
- Prepare the check or statement that itemize and total meal costs and sales taxes.
- Collect payment from guest.
- Bidding goodbye and thanking the guest.
Fashion Assistant
Omie Fashion Exclusive
Mega Market Talibon, Bohol Philippines
04.2006 - 05.2008
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Ensured accurate representation of designs in marketing materials through meticulous proofreading and editing of final drafts.
- Aided designers in producing high-quality garments by sourcing materials according to specified requirements while maintaining cost efficiency.
- Collaborated with designers to develop unique, on-trend looks for editorial photo shoots and advertising campaigns.
Education
Associate of Science - Hotel And Restaurant Services
STI College- Tagbilaran City
Bohol, Philippines03-2010
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Guest services
- Telephone etiquette
- Attention to detail
- Office streamlining
- Verbal and written communication
- Housekeeping collaboration
- Front desk support
- Reliable punctuality
- Team player mentality
- Housekeeping
- Multitasking
Certification
- Civic Welfare Training Services Leadership Awardee
STI College 20 March 2010
- National Service Training Program
STI College 27 March 2010
- Merit of Service Award
Vice President of Supreme Student Council
STI College
Civic Welfare Training Services
Contributory to the general welfare and the betterment of life for the members of the community r the enhancement of its facilities, especially those devoted to improving health, education, environment, entrepreneurship, safety, recreation and morals of the citizenry.
Timeline
Style Supervisor
W Sydney (Marriott International)
09.2023 - Current
Wheels(Porter)/Conceirge
W Sydney (Marriott International)
09.2023 - 05.2024
Housekeeping Room Attendant
Sofitel Darling Harbour
02.2023 - 08.2023
Floral Assistant-Part Time
Studio City Resort and Casino
11.2018 - 03.2022
Environmental Services Attendant
Studio City Resort and Casino- Forbes 5-Star
10.2015 - 06.2022
Housekeeping Team Leader
Mandarin Plaza Hotel
04.2013 - 10.2015
Front Office Assistant
Days Hotel Mactan
01.2012 - 03.2013
Production Staff/Team On-Call
Wafer Model Philippines
07.2011 - 12.2011
Waiter/Server Assistant
Days Hotel
06.2011 - 12.2011
Waiter/Server Assistant
Alona Pyramid Resort
04.2010 - 12.2010
Fashion Assistant
Omie Fashion Exclusive
04.2006 - 05.2008
Associate of Science - Hotel And Restaurant Services
STI College- Tagbilaran City