Bryan Green
Woodford,QLD
Summary
Dynamic Motor Sales Specialist with a proven track record at Norris Motor Group, Keystar Autoworld and Brent's QLD Wholesale Vehicle's and consistently exceeding sales goals through effective negotiation and exceptional customer service. Skilled in product demonstrations and follow-up communication, I foster strong client relationships that drive repeat business and enhance customer retention. Proficient in sales software, I leverage data to optimize performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MOTOR SALES SPECIALIST
NORRIS MOTOR GROUP
BRENDALE, QLD
10.2023 - Current
- Prepared paperwork related to sales transactions.
- Collaborated with colleagues regarding strategies for improving sales performance.
- Negotiated sales contracts with customers.
- Performed product demonstrations to potential buyers.
- Created effective marketing strategies to promote products and services.
- Greeted customers and provided excellent customer service.
- Processed orders accurately and efficiently in accordance with company policies.
- Maintained current knowledge of all available models, features, and options.
- Followed up with customers post-sale to ensure satisfaction levels were met.
- Ensured that the dealership's inventory was up-to-date and accurate.
- Developed strong relationships with customers to ensure repeat business.
- Worked closely with finance department in order to secure financing for customers.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Responded to inquiries from potential customers via email and telephone.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Adhered to standards of quality and service and industry regulations.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained up-to-date database of sales contacts and customer information.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Followed up with customers to build long-term relationships and successful referrals.
Motor Vehicle Specialist
Keystar Autoworld
Morayfield, QLD
08.2013 - 10.2023
- Prepared paperwork related to sales transactions.
- Collaborated with colleagues regarding strategies for improving sales performance.
- Negotiated sales contracts with customers.
- Performed product demonstrations to potential buyers.
- Greeted customers and provided excellent customer service.
- Processed orders accurately and efficiently in accordance with company policies.
- Maintained current knowledge of all available models, features, and options.
- Followed up with customers post-sale to ensure satisfaction levels were met.
- Ensured that the dealership's inventory was up-to-date and accurate.
- Developed strong relationships with customers to ensure repeat business.
- Worked closely with finance department in order to secure financing for customers.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Responded to inquiries from potential customers via email and telephone.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Showcased vehicle features and took customers on test drives in local area.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained up-to-date database of sales contacts and customer information.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Followed up with customers to build long-term relationships and successful referrals.
- Scheduled automotive deliveries with vendors and customers.
- Greeted customers to determine wants or needs.
Manger
Brent's Qld Wholesale Vehicles
Brisbane , Qld
02.2007 - 11.2012
- Efficiently identified customer needs to improve service outcomes.
- Managed several projects concurrently, achieving timely results while adhering to budgets.
- Executed strategies targeting new business opportunities effectively.
- Conducted analysis of key performance indicators to optimize strategic initiatives.
- Formulated actionable plans addressing issues related to efficiency, costs, and profitability.
- Prepared paperwork related to sales transactions.
- Collaborated with colleagues regarding strategies for improving sales performance.
- Negotiated sales contracts with customers.
- Performed product demonstrations to potential buyers.
- Greeted customers and provided excellent customer service.
- Processed orders accurately and efficiently in accordance with company policies.
- Maintained current knowledge of all available models, features, and options.
- Followed up with customers post-sale to ensure satisfaction levels were met.
- Developed strong relationships with customers to ensure repeat business.
- Worked closely with finance department in order to secure financing for customers.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Monitored staff performance and addressed issues.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
TOOGOOLAWAH
QLD12-1986
Skills
- Sales negotiation and closing techniques
- Customer service
- Sales strategies
- Product demonstration
- Sales performance
- Follow-up communication
- Sales forecasting
- Sales reporting
- Sales training
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Closing techniques
- Sales software proficiency
- Complex Problem-solving
- Customer retention
- Exceeds sales goals
- Customer relations
- Closing sales
- Value-based selling
Affiliations
Pass times include Fishing , camping , Motor Bikes and a huge family man
Certification
- Current Qld Sales License
- Current Qld open car ,bike, and boat license
References
- Darren Morgan DP Keystar Autoworld PH: 0435 824 018
- David Miller Used Car Manger Keystar Autoworld PH: 0413 462 803
- Dan Thomson Keystar Autoworld PH: 0400 234 962 F
Timeline
MOTOR SALES SPECIALIST
NORRIS MOTOR GROUP
10.2023 - Current
Motor Vehicle Specialist
Keystar Autoworld
08.2013 - 10.2023
Manger
Brent's Qld Wholesale Vehicles
02.2007 - 11.2012
High School Diploma -
TOOGOOLAWAH
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