Bryan Hands

• Crew Chief / Manager of Australian Super Bike Team competing around Australia and overseas.

• Developed strategic plans to improve service delivery and customer satisfaction.
• Mentored junior staff, fostering professional growth and skill development.
• Implemented process improvements that streamlined workflows and reduced operational costs.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.

• Enhanced customer satisfaction through the development of strong relationships and personalized service.
• Led dealership to achieve top rankings in sales and technical performance, outpacing competitors consistently.
• Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
• Ensured compliance with all relevant regulations, maintaining an impeccable record for audits and inspections.
• Built a robust service department that delivered exceptional client experiences while driving repeat business.
• Checked condition of vehicles to maintain highest quality standards.
• Determined monthly and yearly forecasts in terms of unit sales, gross profit objectives and departmental profits.
• Trained team members in successful strategies to meet operational and sales targets.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Working exclusively with Kawasaki Motors Australia with all franchises that KMA has to offer. Building a Sole Kawasaki Franchise from a ground up start.

• General Manager
• Tasked with the project of the acquisition of a Japaneses Manufacturer to add to an existing European Manufacturer.
• Employing staff and training staff in their new role.
• Overseeing Technical Services Department.

• Dismantled and rebuilt engines to diagnose and repair problems.
• Performed maintenance on different categories and brands of motorcycles.
• Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT Laws.
• Conferred with clients to establish nature of defects or malfunctions affecting vehicle operations.
• Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.

• Started Motorcycle Technician Apprenticeship.
• Became a Qualified Motorcycle Technician.