Bryan Hong
Sydney,Australia
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
VIP Host
Smithfield RSL
88 Smithfield Rd, Smithfield NSW 2164
02.2023 - Current
- Over period I have been employed at Smithfield RSL, I have worked my way up through various positions; GPU, front of house, Bartender and VIP gaming attendant.
- As a GPU (floor attendant/cleaner) my task was to ensure cleanliness throughout the club.
- Standing at the front of house, I established a welcoming atmosphere by greeting each guest warm and equally. With that in mind I did not fail to enforce club rules and regulations where necessary.
- As a bartender I have served high customer volumes during various events, nights and weekends, and managed cash handling duties responsibly.
- My main role as a VIP attendant is to ensure swift services for each member and guest throughout the club by providing foods and drinks, or fixing any faults with the gaming machines. I also proactively resolve concerns, fostering an atmosphere of trust and open communication.
- By maintaining detailed mental records of patron preferences and feedback, it enables tailored service offerings that exceed expectations.
- I have managed high-pressure situations while maintaining a professional demeanour, ensuring seamless event execution.
Restaurant Waiter
Restraunt
Sydney, Australia
01.2023 - 02.2023
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Clarified menu items and suggested appropriate options for food allergy concerns
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Volunteer
Bunnings Warehouse
Villawood, Australia
11.2022 - 11.2022
- Assisted with barbeque for charity and school fundraising
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running events by helping with organization and planning
Education
High School Diploma -
Fairfield High School
Fairfield, NSW09.2022
Skills
- Clear oral and written expression
- Efficient material handling
- Exceptional communication
- Strong networking
- Experienced in software navigation
- Swift analytical skills
- Detail-oriented
Languages
Chinese (Cantonese)
Limited Working
Korean
Elementary
Hobbies and Interests
- I play a variety of sports however basketball and oztag are my favourite.
- I played basketball for a competition by the Bankstown Basketball Association in both division 1 and 2.
- I have represented Fairfield City for Oztag in Coffs Harbour for a state championship and continue to play in social competitions in local areas.
Timeline
VIP Host
Smithfield RSL
02.2023 - Current
Restaurant Waiter
Restraunt
01.2023 - 02.2023
Volunteer
Bunnings Warehouse
11.2022 - 11.2022
High School Diploma -
Fairfield High School