Bryan Hong
Sydney,Australia
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
VIP Host
Smithfield RSL
02.2023 - Current
- Over period I have been employed at Smithfield RSL, I have worked my way up through various positions; GPU, front of house, Bartender and VIP gaming attendant.
- As a GPU (floor attendant/cleaner) my task was to ensure cleanliness throughout the club.
- Standing at the front of house, I established a welcoming atmosphere by greeting each guest warm and equally. With that in mind I did not fail to enforce club rules and regulations where necessary.
- As a bartender I have served high customer volumes during various events, nights and weekends, and managed cash handling duties responsibly.
- My main role as a VIP attendant is to ensure swift services for each member and guest throughout the club by providing foods and drinks, or fixing any faults with the gaming machines. I also proactively resolve concerns, fostering an atmosphere of trust and open communication.
- By maintaining detailed mental records of patron preferences and feedback, it enables tailored service offerings that exceed expectations.
- I have managed high-pressure situations while maintaining a professional demeanour, ensuring seamless event execution.
Restaurant Waiter
Restraunt
01.2023 - 02.2023
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Clarified menu items and suggested appropriate options for food allergy concerns
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Volunteer
Bunnings Warehouse
11.2022 - 11.2022
- Assisted with barbeque for charity and school fundraising
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running events by helping with organization and planning
Education
High School Diploma -
Fairfield High School
Fairfield, NSW09.2022
Skills
- Clear oral and written expression
- Efficient material handling
- Exceptional communication
- Strong networking
- Experienced in software navigation
- Swift analytical skills
- Detail-oriented
Languages
Chinese (Cantonese)
Limited Working
Korean
Elementary
Hobbies and Interests
- I play a variety of sports however basketball and oztag are my favourite.
- I played basketball for a competition by the Bankstown Basketball Association in both division 1 and 2.
- I have represented Fairfield City for Oztag in Coffs Harbour for a state championship and continue to play in social competitions in local areas.
Timeline
VIP Host
Smithfield RSL
02.2023 - Current
Restaurant Waiter
Restraunt
01.2023 - 02.2023
Volunteer
Bunnings Warehouse
11.2022 - 11.2022
High School Diploma -
Fairfield High School
Similar Profiles
Marc KnezMarc Knez
Employee at Smithfield RSLEmployee at Smithfield RSL
Caitlin GreenCaitlin Green
Food and Beverage Attendant at North Ryde RSLFood and Beverage Attendant at North Ryde RSL
Janette HolaniJanette Holani
Bartender at Brothers RslBartender at Brothers Rsl