Bryan Jamison
LENNOX HEAD,NSW
Summary
Dynamic Team Leader with extensive experience at St Vincent de Paul Society NSW, excelling in stakeholder management and staff development. Successfully reduced operational costs while enhancing service quality. Adept at facilitating meetings and resolving conflicts, fostering a collaborative environment that empowers teams to achieve their goals in housing and homelessness initiatives.
Overview
27
27
years of professional experience
Work History
Team Leader Manager (Housing & Homelessness)
St Vincent de Paul Society NSW
Ballina
10.2020 - Current
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Collaborated with other departments and agencies to ensure smooth operations.
- Promoted a culture of collaboration within the team.
- Resolved conflicts between team members quickly and effectively.
- Provided supervision, guidance, coaching, and feedback to team members.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Ensured compliance with company policies and regulations, including implementing new processes and procedures as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
Outreach Case Worker (Homelessness))
St Vincent de Paul Society NSW
Northern Rivers
07.2014 - 10.2020
- Guided clients through transition to independent living within community.
- Connected individuals with relevant community resources and coordinated referrals.
- Assisted individuals with completing applications for government benefits programs.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Monitored client progress and updated case files accordingly.
- Provided assistance with basic needs such as housing, employment, healthcare.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Manager - Housing and Homelesness
Queensland State Government
Statewide, Queensland
06.2010 - 10.2013
- Managed personnel and processes relating to the development and implementation of state/commonwealth policy and planning under the National Partnership Agreement on Homelessness.
- Managed inter-departmental and government-community networks and committees centered on housing and homelessness policy and planning.
Principal Policy Officer
Queensland State Government
Brisbane, Queensland
08.1998 - 05.2010
- Provided quality advice to stakeholders, including written briefs and project/policy reports within the Department of the Premier and Cabinet, the Department of Communities, and the Department of Housing.
Education
Ph.D. - Social History
University of Queensland
Brisbane, QLD12-2002
Bachelor of Arts - History
University of Queensland
Brisbane, QLD12-1990
Skills
- Meeting facilitation
- Stakeholder management
- Staff development
- Influencing skills
- Customer focus
- Workload management
- Motivational skills
Timeline
Team Leader Manager (Housing & Homelessness)
St Vincent de Paul Society NSW
10.2020 - Current
Outreach Case Worker (Homelessness))
St Vincent de Paul Society NSW
07.2014 - 10.2020
Manager - Housing and Homelesness
Queensland State Government
06.2010 - 10.2013
Principal Policy Officer
Queensland State Government
08.1998 - 05.2010
Ph.D. - Social History
University of Queensland
Bachelor of Arts - History
University of Queensland